Madewell

Reviews

• YS

  Yudit Soler

  Apr 5, 2026
  5.0
  Love this new location !!! Employees here very nice and helpful!!!
• AM

  Andrea Kanze Mueller

  Mar 8, 2026
  1.0
  Just left this location in town and had to post… very unwelcoming staff and poorly attended store — you really cannot take your shoes off in their dirty dressing rooms, and when they are informed they flippantly tell you “our cleaning services come in Mondays and Fridays!” Regretfully I spent my $148 there due to convenience but will absolutely take my business to other shops in the community.
• NK

  Nadia Kovacs

  Mar 1, 2026
  1.0
  I went into the store to exchange a pair of pants I purchased at full price that literally came undone after the first wash. That was already disappointing, especially considering how much I spend at Madewell and the expectation of quality that comes with the price. What made it worse was how I was treated. Samantha told me that, the exchange was a “favor.” It didn’t feel good to be spoken to that way. When something falls apart after one wash, an exchange shouldn’t feel like a special exception, it should feel like standing behind the product. I shopped Madewell because I expect quality materials and good customer service. This experience left me feeling undervalued as a customer.
• KT

  Kelly To

  Oct 9, 2024
  1.0
  Terrible customer service, the manager was rude and unhelpful. She was more focused on packaging return / pickup orders than helping me.

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