Louis Vuitton Hackensack Riverside Square

Reviews

• SA

  S ALSTON

  Jan 22, 2026
  1.0
  This is the feedback I sent to Louis Vuitton corporate: I am writing to share feedback regarding recent experiences I had while attempting to return an item at two (2) different Louis Vuitton store locations, today, Thursday, January 22, 2026 in the 2 p.m. hour. the Hackensack, NJ store, I was informed that a system failure prevented a return from being processed.  While I understand that technical issues can occur, I was disappointed by the tone and overall manner of the interaction.  A male advisor was first assisting me and a woman appeared without greeting and started to take over the transaction. She then said the computer froze and I could come back later or return to the point of sale, which was out of my way at the time. I wondered if a purchase was being made, would the effort have been made to unfreeze the computer?  I felt that the representatives went out of their way to make the situation uncomfortable rather than attempting to be helpful or reassuring during the inconvenience.  The security guard present seemed extremely interested in my transaction and subtly hoovered, but not so subtly watched me - which, in my opinion, was unnecessary.   I was at the register, not observing or around products or merchandise so stealing would have been unrealistic. Following this, I visited the Garden State Plaza store in Paramus, NJ to complete my return. I was initially greeted by a sales associate who appeared to be assisting me; however, without any transition, explanation, or indication that she would no longer be able to help, her attention was diverted to another client. This left me unsure of how to proceed and made me feel overlooked.  While I understand purchases are commissioned based, there was a way to accommodate me, who arrived first and already established my need and informing the possible purchasing client she would be assisted as well.  I've made multiple purchases with Louis Vuitton over the years and with rising costs I've come to expect a certain experience when I interact with representatives of your company.  The interactions today fell sort of that standard.  I hope this information is helpful and can be used to improve future customer experiences.  Thank you for taking the time to review my concerns. I would appreciate any follow-up you feel is appropriate. Sincerely,
• AB

  Ashish Bang

  Dec 30, 2025
  1.0
  Service is just terrible - either these guys are on very low commission or they hire young girls who have no sense of retail world. It is better to hire permanent more matured people
• ND

  Neil Decosmis

  Dec 8, 2025
  5.0
  I just had to write a review of my experience at riverside.Square mall in new jersey at the louis vuitton store. I purchased a hat it was $800.00 within a year, it started fading from the Sun. It shouldn't happen because it is a baseball hat It's supposed to be out in the sun.I really thought I was going to have a hard time with this return. I walked into the store Everyone in there is so pleasant. I do shop there a lot in the last three years.I spent about $50.00 which really doesn't seem like a lot, but to me, it is. So I walked in, everyone is so pleasant. I asked to see a manager and this lovely, pleasant woman, by the name of cindy brennan came over to me and said, how may I help you she took one look at the hat and without hesitation She says, please pick out anything you want in the store or another baseball hat. I thanked her went and looked at a few things and settled on the same exact hat, but I will not be going out in the sun. I just have to say I very rarely do reviewsbut i had to this time ms brennan was so accommodating, so understanding and so pleasant, I really believe that louis vuitton should know what an amazing manager She is. Thank you again ms brennan it was a pleasure see you soon.