Tiffany & Co.

Reviews

• BJ

  Brittany James

  Feb 1, 2026
  1.0
  Incredibly disappointing experience. The staff are unkind and unfriendly, and look at you as if you do not belong. I walked in, and it took me going up to someone to get their attention for a jewelry cleaning. They were bothered by my asking them for their complimentary services for Tiffany jewelry. Save your time and energy and do not go to this Tiffany retailer. You will be much better off going to Tiffany in Garden State Plaza, where they treat you with respect and dignity.
• UU

  Utoandpia

  Sep 27, 2025
  1.0
  One star is too much for this store staff
• AG

  Asia G

  Sep 6, 2025
  1.0
  I traveled 1 hour to the Riverside Hackensack location on Labor day first thing in the morning and was assigned to client agent 41384 Kyoung Hwiee Kim. I drove here with the intentions of purchasing multiple pieces specifically a ring to have engraved. However Kyoung Kim did not appear to be interested in my business. I literally recall her getting the 1 ring out & quickly shutting her black hand held Jewlery presentation book pad that she was holding during her presentation & walking away with it as I searched for a bow ring on the site I had seen in the Arizona Tiffany store. She appeared more focused and concerned with making sure I paid immediately for the first item before acctually showing me any other pieces. Which I did however Kyoung Kim failed to inform me that the engraving was NOT done on the premises that in fact it gets sent out and take up to 2 weeks to be done, which meant I would of had to travel back to this location upon completion. Kyoung Kim didn't even ring me up for the engraving. Despite that being my sole purpose for driving to this location myself. Instead Kyong Kim excused herself in the middle of her helping me to go assist a couple whom appeared to be of her same culture/likeness. I watched her allow the woman of this couple to wear the pieces she was showing them throughout the entire gallery with no rush to make them pay & leave their side. As she did with me. I was very disappointed in her lack of customer service. I even had to go and ask a different agent whom was just finishing with her client at the register to show me the watches since Kyoung Kim clearly was more interested in helping her people. I will say this it's a shame to have been dismissed in this way especially since I was literally the first guest to arrive for the day. It was for that very reason I left and did business with Louis Vuitton instead after only purchasing the 1 ring, which didn't even get engraved the way I intended. As LV treated me with respect and dignity the moment I walked in. I'm sure they're grateful for Miss.Kim's dismissive guest service as I was not.

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