JCPenney

4.2
758 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Freehold, NJ location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3710 Hwy 9, Freehold, NJ
07728, United States

Hours

Reviews

4.2
758 reviews
5 stars
407
4 stars
190
3 stars
91
2 stars
28
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional service from staff members, particularly in the photo center and salon.

Store Organization

The store layout was generally well-received, with comments on cleanliness and organization, although some noted a lack of staff.

Product Availability

While some customers found good selections and sales, others expressed disappointment with limited stock and poor selection in certain categories.

Checkout Experience

Several reviews highlighted long wait times at checkout due to insufficient staff, impacting the overall shopping experience.

Mixed Sentiment

Overall, customer sentiment was mixed, with some loyal customers appreciating the store while others expressed frustration with service and product availability.
  • WK
    Wanda Kelly
    Dec 27, 2025
    5.0
    Jess and Ashlynn were phenomenal. Exceptional customer service!!!
  • RR
    RR
    Dec 9, 2025
    5.0
    Visited the store at this location early afternoon and found it well laid out with sales in every department. Not difficult to find check-out and very pleasant. Clearly well managed more so than other JC Penny stores I have visited. Worth a visit.
  • DD
    DaveT
    Dec 9, 2025
    3.0
    Not much left to be said about JCPenney. They don't seem to be doing very well and there doesn't seem to be a whole lot of customers any of the remaining locations. I used to frequent them all throughout the '80s and '90s, but now not so much. I probably will not visit much anymore.
  • NC
    Nick C
    Dec 6, 2025
    5.0
    Had a great experience at the photo center with great customer service experience from Ashlynn!
  • GN
    Gayle Nann
    Nov 20, 2025
    5.0
    Looked for throw pillows. They had so many to choose from. All the in store inventory was stocked well.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Freehold offer?

JCPenney in Freehold offers a wide range of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney at Freehold Raceway Mall?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.