Primark

Reviews

• AR

  Ann Rindt

  Feb 15, 2026
  5.0
  Went to the Freehold store today and it was busy as usual. I was chatting away with the sales associate and he actually engaged me in conversation as he checked me out. His name is Denzel and it is sales clerks like him that enhance the shopping and check out experience.
• EB

  Elissa Brunetti

  Jan 19, 2026
  1.0
  Horrible customer service in Freehold Primark as you can’t exchange the same exact item for a different size without a receipt so make sure your teenagers don’t throw out their receipts!
• AB

  Ashley B

  Jan 13, 2026
  5.0
  I can’t say enough good things about this location. The store is always clean and organized. Every staff member is kind, helpful, and genuinely cares about their customers. Customer service is above and beyond every single time. HUGE shootout to Liz and Christina R were absolutely incredible. Their customer service and genuine kindness went above and beyond anything I expected. They made me feel truly valued and taken care of, and it was clear they genuinely cared. I’m so grateful for their help and professionalism. Experiences like this make all the difference.
• LK

  Laura Kellogg-Abraham

  Jan 4, 2026
  1.0
  I used to love this store and thought the prices and the clothing were fantastic, but after sustaining an injury to my body and requiring assistance of a cart to hold my items to bring to the dressing room, I was refused access and given an attitude as if I was putting them out of their way or that I was going to steal items despite the fact that they counted each item in the cart gave me a card That totaled the items. They not allow me to bring the card in to the fitting room. Instead, I was told that I would have to wait for someone who they weren’t sure if they could get anyone to then assist me to hand items to me instead of having privacy I deserve And what every other Person is entitled to. I was treated as if I was trying to steal items. I asked for the manager, who didn’t apologize at first just said well their policy is that and that the Fitting room staff was not aware of my condition despite the fact that I had just told him that they were aware of my condition as I told them about my condition. The store is not ADA Friendly! The manager didn’t even ask if there were I needed anything or would like any assistance at that point just basically dismissed me then the female manager Who saw my look of shock and disgust then Asked “ is there something Else we can do to assist you? When I replied that I would need access to a cart or some device to wheel in the items I was told that was impossible. So I left the merchandise And won’t shop in that store anymore!I
• SM

  Sharon Mechlowitz

  Jan 4, 2026
  5.0
  I needed unisex socks for a holiday party gift exchange. Kenny who was by the women's socks was extremely helpful. the socks were a big hit at the party. the prices were great as well.

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