Edible Arrangements

Reviews

• MR

  Maddie Rhode

  Dec 26, 2025
  1.0
  Do not make the mistake of providing your business to this store. Awful.
• CM

  Chris Mc

  Dec 7, 2025
  1.0
  I am compelled to express my dissatisfaction with the recent service received. I placed an order for next-day delivery, yet no tracking updates were provided, and the intended recipient did not receive the package. Repeated attempts to contact the store by phone were unsuccessful, and my subsequent visit to the location did not resolve the issue due to communication barriers. I was informed, without substantiating evidence, that the order had been delivered. I contacted customer service in an attmpt to resolve the matter. Despite assurances from customer service that the owner would respond, no communication was received after several days. Ultimately, customer service offered only to re-ship the order well after the intended date, which I found unacceptable. A refund was provided only after I indicated my intention to dispute the charge with my bank. Given this experience, I will discontinue my patronage and cannot recommend this business to others.
• AL

  Alexa Lissie

  Oct 12, 2025
  1.0
  If I could give a zero star rating, I would - mostly for the customer service. I had an order placed to be delivered on a monday about 2 weeks ago and provided clear instructions as to where the location was, and to please leave it at the front desk with the receptionist. I got a notification from the driver saying that the arrangement was delivered, however, the recipient did not receive the arrangement and it was not actually delivered to the correct location. Where it is to this day, I still am not sure, my guess is that it was delivered to the wrong address and nobody wants to take accountability for either dropping it off at the wrong location or eating it. I expressed this to edible arrangements corporate as well as the Franklin store and they gave me the runaround for two days straight. They were trying to tell me that they were waiting for the driver to contact them, I never heard back on that, they also said they tried to get in contact with the receptionist at the front desk and said that nobody answered, but my sister who works at that office said that a receptionist spoke to an edible arrangements representative, told them they didn’t receive the arrangement, and the rep said that they were going to try to get in contact with me - they never did. They just kept saying no one at the practice picked up. We were just completely going in circles. I tried to politely come to a resolution and wanted edible arrangements to just make it right and send out a new arrangement to the correct address, but both corporate and the Franklin store deliberately stopped taking my calls. I managed to get a hold of someone from another department the next day, where they told me that another arrangement at the Franklin store would be made and that it would be best if I go and pick it up myself. When I asked what time the arrangement would be finished, they said that the store will contact me when it’s ready. At 2 PM, I still didn’t hear anything from the store and I know that they close at five, so my sister drove down to the store and explained the situation to the person working behind the counter and she said that she had no idea about this order. It was just a complete circus. Hopefully, if you decide to have an arrangement made and delivered, you don’t have any issues – but let’s hope that you don’t, because clearly, this company does not care about their customers or providing good customer service.Very disappointing.
• DM

  Dee Mathews

  May 17, 2019
  5.0
  I stopped in their from just landing from Vegas and really didn't have time to place an order for pick up, of all days, Mother's Day. I stopped in there and Gretchen was amazing!!! She was so thoughtful and help me pick out the best gift for my mom The strawberries were awesome!!. I will be back there for sure. Thanks again!!!

Frequently Asked Questions About Edible Arrangements