Experience incredible savings on designer footwear and accessories at our Steve Madden outlet store in The Mills at Jersey Gardens, New Jersey's premier outlet shopping destination. Located just minutes from New York City, our store offers an unbeatable selection of discounted styles from trendy women's boots, hot heels and sleek flats to comfortable men's loafers and sneakers at outlet prices.
I came to the store at Jersey Gardens to return a pair of shoes that I had never worn. I explained that I had purchased them just a few days ago but hadn’t had the chance to wear them.
However, the cashier responded in an unprofessional manner and laughed in my face. I then asked to speak with a manager, but instead of addressing my concern, the manager defended the cashier and made an inappropriate comment, telling me that “in my country I can do it, but not here.”
I found this behavior extremely disrespectful and inappropriate. The way I was treated felt discriminatory and unprofessional. I expect customers to be treated with courtesy and respect, regardless of their background.
I am very disappointed with this experience and hope that appropriate action will be taken to ensure better customer service in the future.
AS
Amanda Stone
Apr 3, 2026
2.0
Bad costumer service. Hung up on me mid conversation when I was trying to explain something.
SS
Skye Soto
Mar 19, 2026
5.0
Jessica was super helpful and honored the online sale on top of adding the store sale. I felt like a winner leaving the store!
The Steve Madden store is located at 651 Kapkowski Rd., Space #2012, Elizabeth, NJ 07201, USA, inside The Mills at Jersey Gardens outlet mall.
What are the Steve Madden store hours?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
What types of products does Steve Madden offer at this location?
Steve Madden offers designer footwear for men and women, including boots, heels, flats, loafers, sneakers, and accessories like handbags and fashion accessories at outlet prices.
How can I contact the Steve Madden store?
You can contact the store by phone at +1 908-351-5038 or toll free at +1 888-762-3336.
Does Steve Madden have an online presence where I can find new styles?
Yes, new styles are showcased online at https://www.stevemadden.com/collections/all-whats-new, and you can also follow Steve Madden on LinkedIn, Pinterest, TikTok, Instagram (@stevemadden), and Facebook.
Which nearby grocery stores can I visit before or after shopping at Steve Madden?
Nearby grocery options include Deb-El Foods Corp, Papetti's Hygrade Egg Products, Michael Foods, Angel Food Market, and Rio Via Supermarket, all conveniently close to The Mills at Jersey Gardens.
Are there any nearby restaurants I could try when visiting Steve Madden?
Yes, Sub Stop, Paisa Express (Colombian and burger restaurant), and The Brown Derby Cafe and Rental Hall are nearby dining options to enjoy before or after your visit.
What nearby transportation or convenience options are available near Steve Madden?
Elizabeth Truck Stop offers gas, convenience store items, and food trucks nearby, and there is a Bitcoin Depot ATM close to the location for easy transactions.
Are there any educational institutions near the Steve Madden store?
John Marshall School, which serves elementary through high school levels, is located nearby, making the area family-friendly.
What should I know about the Steve Madden store's location within The Mills at Jersey Gardens?
The store is situated in The Mills at Jersey Gardens, New Jersey's premier outlet shopping destination just minutes from New York City, making it accessible for shoppers seeking designer deals.
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