Louis Vuitton Saks American Dream (Closed)

Reviews

• CZ

  CiCi ZENG

  Mar 3, 2026
  5.0
  好
• AG

  Alex Golob

  Jan 29, 2026
  1.0
  My husband and I visited the Louis Vuitton store on Saturday, 1/10/26. I brought in an LV bag I’ve owned for about 10 years that needs repair. Our intention was simple: to get pricing information and an explanation of the repair process. The sales associate, Annalise, was intense and unfriendly, and I felt uncomfortable right away. She took the bag without explaining anything and walked to a sales desk on the opposite side of the store. We were left waiting with no information. After about 15 minutes I tried to get more information and she explained that she needed to write a detailed description of the bag and could not provide a timeframe of how long this would take. While it would have been helpful to know this upfront, we had already waited 15 minutes, so we agreed to wait a bit longer. However, more than 10 additional minutes passed with no update, and by that point we had been in the store for nearly 30 minutes. Because we had hired a babysitter and were on a limited schedule, we explained our situation and asked if we could leave the bag with her while she completed what she needed to do. Just as our appetizers were being served, she called me and, in a stern and unfriendly tone, said that management required us to pick up the bag immediately, stating it was a liability for the store to hold it. At that point, we were understandably frustrated with both the process and the lack of customer service. We expected far better from a luxury brand like Louis Vuitton. When we returned to the store we spoke with the manager, Vanessa. I explained how uncomfortable Annalise made us feel and that we would go to a different LV store. Vanessa assured us she would love to help and provided her number to reach out. Unfortunately, when we did text her during the week, we never received a response. What should have been a simple inquiry turned into a frustrating and disappointing experience. I have had positive experiences with Louis Vuitton in the past, but this particular store clearly needs better staff training—especially around communication and customer care. While we understand that certain steps were required to evaluate the bag, none of this was communicated clearly, and we were made to feel as though we were inconveniencing the associate simply by asking questions.
• SG

  Stephen GUO

  Jan 11, 2026
  1.0
  I purchased a wallet online and chose in-store pickup at the American Dream location on 1/10 Sunday around 5-5:30pm. After waiting in line to enter the store, I was assisted by a white female sales associate with long blonde hair and a fuller build. After I showed her my confirmation email and ID, she went to retrieve my order. When she returned, she handed my order to me abruptly with one hand. I wanted to open it to check the item, but since it was tied with a ribbon, I politely asked her to help retie it afterward. She took the wallet back without saying a word and appeared visibly unhappy throughout the interaction. After handling it in the back, she returned and placed the wallet into the shopping bag in the same careless manner and immediately walked away without any acknowledgment. Before leaving, I still thanked the staff. Overall, the attitude of the staff at this store was extremely unfriendly. Ironically, the only person who offered a friendly smile was the security guard at the entrance. Had I known this, I would have chosen home delivery instead of in-store pickup. The experience made me feel dismissed and insulted.
• JC

  jasmin caban

  Dec 27, 2025
  1.0
  Been here 4 times already and each time I come it’s closed despite the website saying it was open. So better.
• HH

  Hannah

  Nov 16, 2023
  2.0
  I stopped by this Louis Vuitton location to browse around for a gift for my husband. When I entered the store, no one greeted me. The Sales Associates were not helping any clients so they were free. I was looking at the men’s section and was trying to find the price for two items. An older Korean lady started talking to me in Korean saying I shouldn’t touch anything and she’ll let me know the prices. As a client, especially at a handbag store, you should be allowed to hold/carry a bag in order to see whether or not it looks good on you. She was more concerned about me touching the bags than trying to help me out. I have shopped at other designer stores and was never told I was not allowed to touch an item that is on display (not locked in a display case). She didn’t greet me goodbye because she knew she didn’t make a sale. Whether or not you make a sale or not, it is common courtesy to say goodbye when someone does. I wouldn’t shop at this location. The Short Hills location has better customer service.

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