Louis Vuitton Saks American Dream (Closed)

Reviews

• AG

  Alex Golob

  Jan 29, 2026
  1.0
  My husband and I visited the Louis Vuitton store on Saturday, 1/10/26. I brought in an LV bag I’ve owned for about 10 years that needs repair. Our intention was simple: to get pricing information and an explanation of the repair process. The sales associate, Annalise, was intense and unfriendly, and I felt uncomfortable right away. She took the bag without explaining anything and walked to a sales desk on the opposite side of the store. We were left waiting with no information. After about 15 minutes I tried to get more information and she explained that she needed to write a detailed description of the bag and could not provide a timeframe of how long this would take. While it would have been helpful to know this upfront, we had already waited 15 minutes, so we agreed to wait a bit longer. However, more than 10 additional minutes passed with no update, and by that point we had been in the store for nearly 30 minutes. Because we had hired a babysitter and were on a limited schedule, we explained our situation and asked if we could leave the bag with her while she completed what she needed to do. Just as our appetizers were being served, she called me and, in a stern and unfriendly tone, said that management required us to pick up the bag immediately, stating it was a liability for the store to hold it. At that point, we were understandably frustrated with both the process and the lack of customer service. We expected far better from a luxury brand like Louis Vuitton. When we returned to the store we spoke with the manager, Vanessa. I explained how uncomfortable Annalise made us feel and that we would go to a different LV store. Vanessa assured us she would love to help and provided her number to reach out. Unfortunately, when we did text her during the week, we never received a response. What should have been a simple inquiry turned into a frustrating and disappointing experience. I have had positive experiences with Louis Vuitton in the past, but this particular store clearly needs better staff training—especially around communication and customer care. While we understand that certain steps were required to evaluate the bag, none of this was communicated clearly, and we were made to feel as though we were inconveniencing the associate simply by asking questions.
• SG

  Stephen GUO

  Jan 11, 2026
  1.0
  I purchased a wallet online and chose in-store pickup at the American Dream location on 1/10 Sunday around 5-5:30pm. After waiting in line to enter the store, I was assisted by a white female sales associate with long blonde hair and a fuller build. After I showed her my confirmation email and ID, she went to retrieve my order. When she returned, she handed my order to me abruptly with one hand. I wanted to open it to check the item, but since it was tied with a ribbon, I politely asked her to help retie it afterward. She took the wallet back without saying a word and appeared visibly unhappy throughout the interaction. After handling it in the back, she returned and placed the wallet into the shopping bag in the same careless manner and immediately walked away without any acknowledgment. Before leaving, I still thanked the staff. Overall, the attitude of the staff at this store was extremely unfriendly. Ironically, the only person who offered a friendly smile was the security guard at the entrance. Had I known this, I would have chosen home delivery instead of in-store pickup. The experience made me feel dismissed and insulted.
• JC

  jasmin caban

  Dec 27, 2025
  1.0
  Been here 4 times already and each time I come it’s closed despite the website saying it was open. So better.
• DG

  Daphnee-Lauren Gilbert

  Sep 10, 2025
  1.0
  As a loyal Louis Vuitton customer and a frequent visitor of the American Dream Mall location, I was extremely disappointed by the treatment I received during my most recent visit. A few days earlier, I had purchased a passport cover from this location. At the time, I was dressed well, and as usual, I was greeted warmly by the staff. However, when I returned to the store to have the item hot-stamped (as it was a gift and I was traveling the next day), I was dressed more casually — and the difference in how I was treated was unmistakable. I’m an African American woman, and unfortunately, I couldn’t help but feel that this shift in treatment was directly tied to how I looked that day. I walked in with my Louis Vuitton shopping bag, stood at the counter for several minutes, and wasn’t greeted at all. Eventually, an associate named Angela approached me, and the first thing she said — before even saying hello — was, “What are you returning?” I was taken aback. Not only was I not there to return anything, but I was also clearly holding a new item I had purchased days before. I firmly let her know that I was there to have the item hot-stamped. She called over a man named Stanley, who brusquely informed me that the store was closing in 20 minutes and it takes 45 minutes to warm up the stamping machine — therefore, they wouldn’t be able to help me. I asked who he was, as I had never seen him before, and he sharply responded, “I’m the manager.” When I asked if he was new, he rudely replied “No,” and still refused to assist me, even though I explained it was a time-sensitive gift. For context, I recently went to the Louis Vuitton store at Short Hills, and they had no problem hot-stamping my item in 15 minutes. So clearly, it can be done — when there’s willingness and respect. It’s incredibly disheartening that after spending so much money with the brand — and wearing so much Louis Vuitton that I even named my dog “Louie” — I was treated like this. It’s not what you say, it’s how you say it. And frankly, there was a complete lack of courtesy and respect during this interaction. You should never judge a book by its cover. People shouldn’t have to “look the part” to be treated with basic decency. Everyone who walks through those doors should be treated with respect — regardless of race, appearance, or attire. Because of this experience, I haven’t returned to the American Dream location — and honestly, I’m deeply disappointed in the brand overall. Louis Vuitton should do better
• XL

  Xiomara Lopez

  Dec 23, 2023
  1.0
  We came to do an exchange from an online shop and at first was good but then the lady left us and the manager came to said that they can not do the exchange then also left us without saying anything. Then another lady was like you can not take out the belts from they were.

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