American Eagle & Aerie

Reviews

• HL

  Heydi L

  Jan 24, 2026
  5.0
  Amazing shopping experience!! Everyone is so nice and welcoming :) I enjoyed my time shopping in this store. AE/Aerie is my favorite brand!!
• JJ

  Jin Young Jeon

  Jan 19, 2026
  1.0
  Very rude and disrespectful employees.
• HY

  heather yoo

  Jan 19, 2026
  1.0
  I already submitted a formal complaint to American Eagle’s corporate office, but I am writing this review as well because this experience was extremely upsetting. January 19, 2026 around 3 PM, I visited the American Eagle at American Dream Mall (NJ). I am a military family member and requested the military discount that American Eagle publicly advertises. Despite having clear photos of both the front and back of my military ID, along with another form of identification to prove it was mine, the employee refused to even look at them and abruptly stated that only a physical ID would be accepted. There was no explanation, no attempt to help, and no respectful communication. The way we were treated was humiliating. We were made to feel as if we were begging for a discount rather than requesting a benefit meant to honor military families. This discount should not depend on an employee’s personal attitude or willingness. As an Asian customer, this experience was especially disturbing. The dismissive tone and refusal to engage made me seriously question whether racial bias played a role. I am not new to shopping in the U.S., and in over 10 years since retirement, I have never been treated with such disregard at any store. American Eagle promotes values of respect, diversity, and support for military families. This experience did not reflect those values at all. Extremely disappointing.
• GD

  Grey Dovale

  Feb 16, 2025
  5.0
  Excelente
• CS

  c suarez

  Sep 6, 2023
  1.0
  I called to set aside an item, when i arrived to the store, the young lady at the register said she had my item and proceeded to look for it on the floor after she told me she set it on hold like i asked. After realizing she didnt have anymore, she came up to me and said she put the item on hold and someone took it. I drove 45 minutes because she told me she had it and she would hold! The worst part is when i asked to speak to a manager, she said she was the manager with a horrific attitude. She didnt even apologize instead told me theres nothing she can do and started whispering with her coworker right in front of my husband and kids, then walked away. Very unprofessional and very careless. This is the kind of manager they hire!

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