Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Deptford, NJ location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,304 reviews
5 stars
711
4 stars
311
3 stars
147
2 stars
43
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, rude behavior, and long wait times at checkout.
Photography Experience
Mixed feedback on the photography service, with some praising specific photographers while others reported unprofessional behavior and poor quality photos.
Store Condition
Customers expressed concerns about cleanliness and organization in various departments, particularly in dressing rooms and the shoe section.
Product Selection and Pricing
While many customers appreciated the variety and pricing of products, some felt items were overpriced or poorly labeled.
Overall Experience
Despite some positive experiences, many customers indicated frustration with service and management issues, leading to a decline in overall satisfaction.
- CRChris RyanOct 30, 20255.0Lovely mall
- NNNick Corvino (nvino)Oct 25, 20251.0Bought a gift on September 24th and was told 2-3 weeks for sizing. It has been over a month. Still no phone call. Went to the store, have been given the run around 2 times. Asked for a refund and was told they can't refund the merchandise they lost or don't have. Highly disappointed would not recommend. Was told come back to the store hours later to talk to a manager, didn't even take my contact information or try to help resolve concern. 0 stars. Store 2775 : transaction 4634 : 9/24/25 : 1:41pm.
- PNPrincess NneomaOct 22, 20251.010/22/25. Zero star actually. This will be my last visit ever again at JCPenney Portrait. The only reason I may give a try again is if Brionna S the photographer with a dread and bunch of piercings is laid off. She is a bad representation of JCPenney and will definitely ruin the portrait section is she continues to work there. This is my second experience with her and it’s always horrible. She kept screaming at me and my husband. I don’t think she likes her job because she needs to be mentally checked and given a thorough customer service education. She has no patience for babies and toddlers. She charged us an extra $25, no grace whatsoever. The pictures were not good looking and she messed my baby’s cloth so his picture was ruined.
- BPBrianna PhilippouOct 21, 20251.0Very frustrated.The store left a security tag on my purchased item and the nearest JCPenney to me is over an hour away. Since then, I’ve tried calling the store during business hours on different days, and not once has anyone answered the phone. Because of this, I now have to waste my own time and gas money to drive all the way back just to fix a mistake that should have been caught at checkout especially since the tag should have set off the alarm when I left. No help from JCPENNY customer service either just telling me I need to get in contact with store or return.
- DGDiane GoldenOct 6, 20255.0Always have beautiful things
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Deptford, NJ offer?
JCPenney offers a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney in Deptford Mall?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer in-store pickup or curbside pickup services?
Yes, JCPenney provides both in-store pickup and curbside pickup options for customer convenience.
Which payment methods are accepted at the JCPenney Deptford location?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney store in Deptford accessible for individuals with disabilities?
Yes, this JCPenney location has wheelchair accessible entrances and public restrooms.
Can customers shop for shoes and jewelry at the Deptford JCPenney?
Yes, the Deptford location sells shoes and jewelry for men and women alongside clothing and other products.
Where is JCPenney Deptford located within the mall?
JCPenney is located at 1750 Deptford Center Rd, Ste D inside Deptford Mall in Deptford, NJ.
What nearby dining options are available around JCPenney Deptford?
Nearby dining options include Master Wok (Chinese), A&W All-American Food, Tony Luke's sandwich shop, Deptford Mall Food Court, Chick-fil-A, Sarku Japan (Japanese), and Pizza Zeppole.
Are there beauty and personal care services near JCPenney in Deptford Mall?
Yes, nearby are The SALON by InStyle inside JCPenney, Sephora for cosmetics and beauty supplies, Nail Boutique, and Brow Studio 7 hair salon.
What retail stores can shoppers visit nearby JCPenney in Deptford Mall?
Shoppers can explore nearby stores such as Fred Meyer Jewelers, Littman Jewelers, Pro Image Sports, House of Hoops by Foot Locker, LOFT, Charlotte Russe, GameStop, and T-Mobile.