lululemon

Reviews

• RP

  Raful P

  Jul 21, 2025
  1.0
  Poor customer service!!
• JJ

  Jayden Jung

  Feb 4, 2023
  2.0
  I've been a loyal customer of Lululemon for 5+ years and I like the product. However, customer services at this specific location are not friendly at all. They need to be more welcoming and inclusive.
• YY

  Y

  Jul 14, 2022
  1.0
  Rude, unfriendly, immature, pompous attitude Lululemon workers at their Closter, NJ store. Not sure what happened because in the past, their Closter staff was so nice and helpful. Now the staff seems to only want to be friendly and helpful to people of a certain race / ethnicity. (Example: I walked into the store, and no “hello” nothing from any Lululemon worker. I see a Lululemon male worker standing further away by the register, looking straight ahead and clearly sees me. A few minutes later, a woman (of a different race) walks in, an immediate “hello” from the same male worker to this woman, and he walks upfront towards her, and I’m literally standing close to the woman. Then a female worker comes to the same woman, greeting her. Then two more women (different race too) come in. An immediate greeting to them too! By then, I’m walking around past workers and nothing. I’m holding items in my hands/arms and sifting through merchandise to find my size, etc. I see and hear a few other female workers greeting the other women. Then at one point, I’m standing next to a woman who is sifting through sports bras (like me) to find her size. Well, a female worker goes up to her right away and offers her help. And, I’m standing right there still sifting through to find my size. WOW! Then finally… that female worker asks me if I need a size. She didn’t say hello … nothing. One of the same workers who eagerly right away greeted/offering her help to the other customers.) They make you feel so uncomfortable stepping foot to shop there. The “air” in there is negatively thick. It almost feels like going to high school, being judged by your appearance, race, ethnicity, etc. Unacceptable! Don’t waste your time going here anymore. Go to Lululemon at Garden State Mall, Paramus, NJ, which is 5x bigger, has a large selection of items to shop from and most importantly- their staff has the best retail customer skills - treating everyone equally nice without regard to their race/ethnicity. It’s a shame. It is deeply hurting the Lululemon brand. Lululemon Corporate needs to take immediate course of action and seriously train this staff with the right people /customer service skills.

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