J.Crew Factory

Reviews

• AG

  Alexia Gautier

  Dec 9, 2025
  1.0
  Location: Chimney Rock JCrew Date of Visit: 12/1/25 Cashier: Patricia C. Other Associate (Possible Manager): Raymond M. The customer service at this location was extremely poor and unprofessional, severely detracting from my shopping experience. This behavior is not reflective of the standard I expect from J.Crew or J.Crew Factory. This is a very small factory store and I felt that they did not have a lot of options in comparison to other J.Crew Factory stores I have visited. Additionally, the price point seems noticeably higher than in previous years during this same time, which further impacted my willingness to shop here. Upon entering, I was not welcomed. At checkout, my cashier, Patricia C., was rigid and unpersonable. She offered no warmth, and even when I attempted small talk (with no one behind me), she seemed unhappy. After completing my purchase and thanking her, she failed to return the courtesy and did not thank me. Furthermore, I was overcharged for my items. I strongly advise all customers to watch their receipts closely, as the items did not scan at their advertised prices. I was initially overcharged by $5.00 on one item. When seeking a price adjustment, the associate working next to her, Raymond M. (who I believe is a manager), was not apologetic. He treated me as an inconvenience and was generally unpersonable. When reviewing the pricing for a confusing display—two shirts of the same style but different colors hanging on a 70% off rack—he defensively replied, "It is a different color," when I pointed out the potential for confusion. Even after confirming and adjusting the $5.00 overcharge on my other item, he offered no apology, smile, or thank you. The only positive aspect of my visit was the store's physical presentation; it was immaculate. However, the overwhelmingly poor customer service by both Patricia C. and Raymond M. has completely ruined my perception of this store. I do not enjoy writing reviews like this but it is very upsetting when you see this level of service. Whenever I look at the items I purchased, I am reminded of this negative experience. Due to the lack of basic courtesy, the dismissive attitude, the pricing inaccuracies, and the limited selection, I will likely never return to this location.
• FR

  Fer Rios

  Jul 26, 2025
  1.0
  Rude person at cashier, no customer oriented at all.
• EV

  Emily Valdivia

  Mar 3, 2025
  5.0
  super clean and organized, lots of great deals and the cherry on top is the great customer service they provide

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