J.Crew Factory

3.9
8 reviews

About

Clothing StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreShoe Store
Colorful clothes, really great deals and – let’s face it – a lot of fun. Fill your closet with effortless styles, colors, prints & patterns that make every day better. J.Crew Factory – for the love of shopping, with deals 24/7.

Location

J.Crew Factory
340 Chimney Rock Road, Bound Brook, NJ
08805, United States

Hours

Reviews

3.9
8 reviews
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  • AG
    Alexia Gautier
    Dec 9, 2025
    1.0
    Location: Chimney Rock JCrew Date of Visit: 12/1/25 Cashier: Patricia C. Other Associate (Possible Manager): Raymond M. The customer service at this location was extremely poor and unprofessional, severely detracting from my shopping experience. This behavior is not reflective of the standard I expect from J.Crew or J.Crew Factory. This is a very small factory store and I felt that they did not have a lot of options in comparison to other J.Crew Factory stores I have visited. Additionally, the price point seems noticeably higher than in previous years during this same time, which further impacted my willingness to shop here. Upon entering, I was not welcomed. At checkout, my cashier, Patricia C., was rigid and unpersonable. She offered no warmth, and even when I attempted small talk (with no one behind me), she seemed unhappy. After completing my purchase and thanking her, she failed to return the courtesy and did not thank me. Furthermore, I was overcharged for my items. I strongly advise all customers to watch their receipts closely, as the items did not scan at their advertised prices. I was initially overcharged by $5.00 on one item. When seeking a price adjustment, the associate working next to her, Raymond M. (who I believe is a manager), was not apologetic. He treated me as an inconvenience and was generally unpersonable. When reviewing the pricing for a confusing display—two shirts of the same style but different colors hanging on a 70% off rack—he defensively replied, "It is a different color," when I pointed out the potential for confusion. Even after confirming and adjusting the $5.00 overcharge on my other item, he offered no apology, smile, or thank you. The only positive aspect of my visit was the store's physical presentation; it was immaculate. However, the overwhelmingly poor customer service by both Patricia C. and Raymond M. has completely ruined my perception of this store. I do not enjoy writing reviews like this but it is very upsetting when you see this level of service. Whenever I look at the items I purchased, I am reminded of this negative experience. Due to the lack of basic courtesy, the dismissive attitude, the pricing inaccuracies, and the limited selection, I will likely never return to this location.
  • FR
    Fer Rios
    Jul 26, 2025
    1.0
    Rude person at cashier, no customer oriented at all.
  • EV
    Emily Valdivia
    Mar 3, 2025
    5.0
    super clean and organized, lots of great deals and the cherry on top is the great customer service they provide

Frequently Asked Questions About J.Crew Factory

What are the operating hours of J.Crew Factory at Chimney Rock?

J.Crew Factory is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is J.Crew Factory located?

J.Crew Factory is located at 340 Chimney Rock Road, Bound Brook, NJ 08805, USA.