Polo Ralph Lauren Outlet Stores

Reviews

• SD

  Sir DK

  Mar 1, 2026
  5.0
  From the moment we walked through the door Andria S. Was an absolute gem!!! Her personality & charm is unmatched . Top tier customer service professional. Kudos to the team and management for hiring this gem. If you are ever in the area please stop by Polo and see Andria S. She will make your shopping trip memorable!!!!!! P.s. the store is super clean!
• LB

  Larry Bria

  Feb 14, 2026
  1.0
  Bought 2 sweaters listed in store at $298 each. I was charged $398 for each. Caught the scam on the way home. Called store. No refund over phone, manager denied request. Had to drive an hour round trip to get refund in store. No reimbursement. Buyer beware. Store reported. Not everybody catches these scams. I feel bad for those who were taken advantage of by this store. Please, if you shop here, double check your receipts before leaving.
• DF

  Dee F

  Feb 7, 2026
  2.0
  Been to Many Ralph Lauren stores within outlets and this by far was the worst experience . Seems like staff was very selective on whom they chose to help , walked around and not one person asked if I needed help. Then at the register it was just as bad as the reps on the sales floor. For that reason I decided not to purchase anything, I am selective where I spend my money base on service and customer service. New York stores are hands down the best service and they need to train their workers on such ! Will I return there …just to browse but not to purchase . I’ll take my business where it’s appreciated ! Thanks Naeem for being the only one to help .
• AC

  Angie Carrasco

  Feb 1, 2026
  1.0
  Like many of the resounding reviews here, mine is primarily based on the customer service which leaves much to be desired. I came in looking to exchange the size of the flag sweater that my husband gifted me for Christmas. Despite buying it a few months prior to Christmas he was still able to look up the bank statement showing proof of purchase. The tags on the item were intact but they refused to offer an exchange on the sweater. I understand that there may be policies in place when no receipt is provided for exchanges but the manager could have had a bit more tact in explaining this. Rude and condescending tones ruin the shopping experience and this experience did it for me. Will be driving to Delaware for any future purchases.
• JQ

  Joe Quinn

  Jan 22, 2026
  5.0
  I can't say too much bad about this place Unfortunately they are closing the Franklin Mills store down!🥹🥹🥹 But they didn't have my size & like always give you the option to have it shipped from another store, which I did, but I don't know who's fault it was but I was sent white fleece pants🤬🤬🤬!!!! Anyone who knows me knows I have NEVER EVER worn white EVER!!!! I was VERY specific about this because I asked if they had a white hoodie that was on display in black, so the girl that processed my order knew about me NOT wearing white ANYTHING let alone white sweat pants!!!!! Other than that I will DEFINITELY miss this place!!!!

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