L.L.Bean

4.3
373 reviews

About

Clothing StoreSportswear StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing StoreShoe StoreCamping StoreClimbing Gear & EquipmentFishing StoreLuggage StoreLL Bean

Details

  • Curbside pickupAvailable

Location

L.L.Bean
8 Glen Rd, West Lebanon, NH
03784, United States

Hours

Reviews

4.3
373 reviews
5 stars
231
4 stars
79
3 stars
34
2 stars
11
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, others reported poor service experiences and issues with returns.

Product Quality

Customers generally appreciate the quality of LL Bean products, though some noted that prices are high and quality has varied over time.

Pricing

Many reviews mention that the store is expensive, with some customers feeling that prices are not justified given the quality or selection.

Inventory Issues

Several customers expressed disappointment with limited inventory, particularly in specific sizes and essential outdoor gear.
  • RF
    Rae Frazer
    Dec 4, 2025
    5.0
    Wonderful staff, very helpful. We wanted something not in the store and the staff person found it on the computer for us. Excellent quality of everything they sell.
  • MD
    Melissa Dupuis
    Nov 7, 2025
    1.0
    One of the worst customer experiences I've ever had with a retailer. After a terrible store experience, the corporate customer service line didn't bother to call me back when they told me that they would. Why was the experience so bad? Apparently while publicly LL Bean claims to honor purchases made before they changed their return policy, this location at least does not honor that guarantee. You know, the one that used to be printed on the receipts as a condition of sale? Yeah, not even when said receipt was from this very location several years before. So, call it what it is: Fraud. The young woman who talked to me was rude, made things up on the fly as to why they would not honor the terms of sale, and stonewalled. I imagine they've all been trained to do this. I called corporate customer service and they gave me a runaround about it, saying that they leave the decision to honor the terms to the clerks. I asked to speak to someone further up the chain, and was told I would get a call later that day. It's now a year later. No call. I bought my first items from LL Bean in the 1980s, and have spent tens of thousands of dollars there since. I will never spend another dime there again. You'd think private equity had gutted LL Bean when you compare what it is today to what it used to be.
  • SD
    Stephen D'Addio
    Sep 16, 2025
    5.0
    Always a good selection of clothes, but expensive.
  • BA
    Bonnie Akerman
    Sep 1, 2025
    4.0
    It's a typical LLbean... super pricey but good quality
  • DK
    Dawn Koziatek
    Aug 16, 2025
    5.0
    Dog friendly. Had some Ruffwear gear including backpacks. LL Bean brand dog blankets, beds, rainjacket, etc. Bought a toiletry bag and bucket hat. Friendly staff

Frequently Asked Questions About L.L.Bean

What are the operating hours of L.L.Bean in West Lebanon, NH?

L.L.Bean in West Lebanon is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

What pickup services does L.L.Bean offer?

L.L.Bean offers both in-store pickup and curbside pickup services.