Mixed reviews on customer service; some praised helpful staff while others reported poor experiences and unresolved issues.
Product Quality
Generally high quality products, but many customers noted that prices are expensive.
Store Experience
Clean and well-organized store with a good selection, though some customers felt inventory was limited.
Pricing
Frequent comments about high prices, with some customers expressing dissatisfaction with the value for money.
SP
Slacking Packing
Feb 4, 2026
5.0
This store is very nice, the aesthetic of this location are nice. Great customer service.
DS
Daniel Safford
Jan 30, 2026
1.0
Like many here , this location has really dropped in customer service. I came to return some luggage that I used but didn’t fully satisfy my needs. Being within the year of being able to return the items I thought I would do so.
I went to the register and gave them the credit card I purchased the items on. My account was messed up apparently and my number was paired to somebody else in another state. My purchases were mapped to that person so they couldn’t do anything.
They also said they felt uncomfortable and kept looking me up and down. I have nystagmus and cannot control the movement of my eyes due to a congenial medical condition. I was brushed aside.
No resolution to the visit sadly
RF
Rae Frazer
Dec 4, 2025
5.0
Wonderful staff, very helpful. We wanted something not in the store and the staff person found it on the computer for us. Excellent quality of everything they sell.
MD
Melissa Dupuis
Nov 7, 2025
1.0
One of the worst customer experiences I've ever had with a retailer. After a terrible store experience, the corporate customer service line didn't bother to call me back when they told me that they would.
Why was the experience so bad? Apparently while publicly LL Bean claims to honor purchases made before they changed their return policy, this location at least does not honor that guarantee. You know, the one that used to be printed on the receipts as a condition of sale? Yeah, not even when said receipt was from this very location several years before. So, call it what it is: Fraud.
The young woman who talked to me was rude, made things up on the fly as to why they would not honor the terms of sale, and stonewalled. I imagine they've all been trained to do this.
I called corporate customer service and they gave me a runaround about it, saying that they leave the decision to honor the terms to the clerks. I asked to speak to someone further up the chain, and was told I would get a call later that day. It's now a year later. No call.
I bought my first items from LL Bean in the 1980s, and have spent tens of thousands of dollars there since. I will never spend another dime there again.
You'd think private equity had gutted LL Bean when you compare what it is today to what it used to be.
SD
Stephen D'Addio
Sep 16, 2025
5.0
Always a good selection of clothes, but expensive.
What are the operating hours of L.L.Bean in West Lebanon, NH?
L.L.Bean in West Lebanon is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What pickup services does L.L.Bean offer?
L.L.Bean offers both in-store pickup and curbside pickup services.
Where is L.L.Bean located in West Lebanon?
L.L.Bean is located at 8 Glen Rd, West Lebanon, NH 03784, USA.
How can I contact L.L.Bean in West Lebanon by phone?
You can reach L.L.Bean at their local phone number +1 603-298-6975 or toll-free at +1 877-996-2463.
Does L.L.Bean have an online presence or social media I can follow?
Yes, you can visit their website at https://www.llbean.com/llb/shop/1000001734 and follow them on Facebook at https://www.facebook.com/254715421255671 or Twitter handle @LLBeanNH.
What kind of products can I find at L.L.Bean West Lebanon store?
The store offers a wide range of outdoor and fashion products including clothing for men, women, and children, shoes, camping gear, climbing equipment, fishing supplies, luggage, and sportswear.
Are there other outdoor or clothing stores near L.L.Bean in West Lebanon?
Yes, nearby you can find stores like Adorn Boutique NH, Clay's, Griff & Company Boutique for clothing, and Chacos for shoes.
What dining options are available near L.L.Bean in West Lebanon?
Nearby dining options include Lui Lui, an Italian and pizza restaurant, and Gusanoz, a Mexican and Spanish restaurant.
What are some nearby places for health and beauty services near L.L.Bean?
Studio B Hair Salon offers beauty and hair salon services close to L.L.Bean. Powerhouse Hearing Center provides hearing aids and medical supplies nearby as well.
What recreational activities or places are near L.L.Bean store in West Lebanon?
Customers can visit West Lebanon Fit Body Bootcamp gym nearby for fitness, or explore shopping at PowerHouse Mall.
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