Marc Jacobs - Merrimack Premium Outlets

Reviews

• MM

  Marisa McCann

  Mar 12, 2026
  5.0
  Anastasia was so helpful and patient. She helped me pick out something for me and something for my daughter. Great service!!
• CM

  Carla Mills-paquette

  Feb 27, 2026
  5.0
  I cannot say enough about the exceptional customer service at this store! I bought a beautiful color block saddle bag about a year ago, and with very light use, all of the screws fell out in the turn-lock mechanism. I contacted Marc Jacobs customer service online and got no response. I was shopping at the Merrimack Outlets a few weeks ago and decided to stop into the store to see if they could do anything. Robin, the manager, and Amy, a sales clerk, were extremely helpful. I told them what happened, and they were very apologetic and sympathetic to my situation. They offered to look up my receipt for the bag and ere able to find it (always leave your phone number, people!) They told me to bring the damaged bag to the store and they would replace it with a new bag. A week later I brought the damaged bag into the store, and Robin presented me with the exact bag, brand new, in all of its packaging. Robin again expressed how sorry she was for what had happened, and she told me if anything happened with the new bag (or any other bought at the store), I knew where to find her. So pleased I decided to stop in that day. HIGHLY RECOMMEND!!
• ZA

  Zara El Alaoui

  Feb 8, 2026
  5.0
  Amy was absolutely amazing! She helped me pick out two bags today at Marc Jacobs and made the whole experience so enjoyable. She was smiling, happy, and incredibly welcoming from the moment we walked in. Her customer service was excellent. she made me feel comfortable, listened to what I wanted, and never rushed me. Because of her, the experience felt special and stress-free. Thank you, Amy!
• RJ

  Romika J

  Nov 5, 2025
  5.0
  A couple weeks ago I went in there with my sister originally just looking for a wallet but leaving with so much more thanks to Kiana M. and Drekaa G. They were so helpful and answered all of our questions and made shopping fun and entertaining!! If you have either of these associates you are in good hands!
• WW

  Walou Msr (Walou)

  Jun 26, 2025
  5.0
  Thank you ! We had an amazing experience with Anastasia ! Super friendly and helpful ! We will definitely come back ! 🤓🤓🤓

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