BOSS Outlet - Merrimack

Reviews

• AR

  Anita Review

  Aug 17, 2025
  1.0
  Sales staff are rude and seem inconvenienced with customers just shopping there.
• PD

  Pamela Doherty

  Jun 1, 2025
  1.0
  I had the misfortune of shopping at this store, and I am utterly appalled by their return policy and the disgraceful customer service I received. After purchasing an item, I attempted to return it, only to be informed that returns were accepted solely for in-store credit. When I asked where this policy was disclosed, the cashier rudely pointed to the receipt. I questioned why this wasn't communicated at the time of purchase, and was told it was my responsibility to ask. This is an egregious policy that I have never encountered before. Feeling disrespected and mistreated, I chose to keep my item, as I have no intention of ever returning to this establishment. This experience stands as the worst customer service I have ever encountered.
• TA

  Toni audi

  Jun 20, 2023
  1.0
  The worst customer service and management I received a gift and when I went to exchange it since it wasn’t my size The cashier cut the tag so price won’t appear when purchased which is common since it’s gift They refused to exchange it cause the price was cut which they did Terrible service
• KS

  Kavya simhadri

  Feb 11, 2022
  1.0
  The employee was very rude and disrespectful. The person who greets you in the store should not be the reason for you to not want to buy in that brand again. Employees must be trained in basic courtesy.
• AS

  Amit Singh

  Aug 31, 2021
  1.0
  BEWARE! They do not take returns, only store credit, and they do not have good Boss merchandise. I returned some shirts and only got back store credit.

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