The staff is consistently described as friendly, helpful, and attentive, providing exceptional service to customers.
Store Atmosphere
Customers appreciate the beautiful store layout and welcoming environment, enhancing their shopping experience.
Product Knowledge
Staff members demonstrate extensive knowledge about products, helping customers make informed decisions.
Quick Service
Many reviews highlight the promptness of service, particularly for quick tasks like battery replacements and watch adjustments.
Mixed Experiences
While most feedback is positive, there are a few negative comments regarding perceived snobbery and service inconsistencies.
JM
Jake Mauceri
3 days ago
5.0
Luci did a great job helping us pick out what we came in searching for and spent the time with my wife and I through our indecisiveness. Ask for her when you stop in!
JS
Jessica Stephens
3 days ago
5.0
Been to Brandon twice now for different pieces of jewelry. Super helpful and patient not only during the browsing/purchasing process, but also with several repairs that I needed. Will be back.
TW
Tripp White
Jan 11, 2026
5.0
Great experience at Reeds Mayfair. Took my classic watch in for a new battery and was pleasantly surprised by the options given based on my use of the watch. Thanks for taking the time to understand your customer.
CC
cwfox
Jan 7, 2026
5.0
Desiree was great to work with, had a submariner that needed a few links taken out of the watch, she was very quick and great to work with. Even let me try on the size and she suggested an adjustment, and made the adjustment, always great to work with Reeds.
MB
Maggie Burgess
Jan 6, 2026
5.0
Had a great experience at Reeds! Came in to get a watch resized and they were able to help immediately. Kevin helped me and he is very kind and knowledgeable! They were able to resize the watch while I was there which is perfect. Highly recommend!