Smart Start Ignition Interlock

Reviews

• MB

  Meagan Bruner

  Nov 5, 2025
  5.0
  I was seen here for installation on 11/4/25. As soon as I arrived Wesley started the process. He was helpful in showing me how to work it and allowed me to keep practicing until I was successful. The installation had been anticipated on 2 hours, he was able to complete installation a little before then. As I know of, everything seems to look fine and is going smoothly. Again, I thought he was very helpful and nice.
• GR

  Giovanni Silva Rodriguez

  May 4, 2024
  1.0
  Well what initially started as an ok experience turned out to be a 4 hour tow truck wait at the gas station just a few miles down the road. After getting the device installed, the guy asked me to turn the car on to make sure I was comfortable doing it for the first time. The display on the interlock device was not working. I blew and he told me to wait for the device to tell me to blow, I told him there was no words on the screen. He said, that's odd, and looked at it, messed with the wires and got it to work. Thought everything was ok, drove off decided to stop for gas and turned off the car. Never asked me to blow after turning it off like he told me it would, come to find out the display was gone again. Tried doing every step to turn it back on but was unable to because there was no display. Disconnected and connected the wire just like the troubleshooting said but no luck. Called the place back but unfortunately it was already pass 4 and they only open 2 days a week. So no luck there. Called the 800 help line to be put on hold for 1 hours and after that hour the call dropped. I'm sure I'll have to pay for them to get it up and running with a good device when I take it back. Not a good experience at all
• HT

  Hollie Toland

  Nov 13, 2022
  1.0
  Machine malfunctioned and violated me for no reason. Technician re-set it said "The logs were all scrambled" . Don't even bother trying to talk to a real person. Everytime they call you back they hang up on you as soon as you start talking to them and you can never actually call your local center.
• MP

  Mike Palmer

  Nov 7, 2018
  5.0
  First class! I had heard of some issues with this Smart Start location in the past but decided to give them a shot since they are so close to me. It was a great decision. It’s obvious that those concerns I heard of were of issues long past and a new leaf has been turned over with new staff. Nick was first class in his knowledge of the installation and operation of the interlock device. Nick was extremely friendly, courteous and informative. Every vehicle is different as far as the install goes but Nick made sure he had all the info he needed for my particular vehicle and got it done even though everything was not easily accessible due to the make of the vehicle. His explanation of the product and how to use it was informative and thorough. This is definitely service with a smile. It’s obvious that Nick values his customers and wants to make sure that they are satisfied and that they recommend him. You don’t expect that from the installer, those are usually concerns for the management level of the company. I’d recommend Nick and Smart Start to anyone without reservation.

Frequently Asked Questions About Smart Start Ignition Interlock