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Goodwill - Shelby

3.8
(394 reviews)

Business Details

1005 East Dixon Boulevard, Shelby, NC
28152, United States
(704) 969-0666
https://goodwillsp.org/shop/retail-stores/shelby/

About

Thrift StoreDonations CenterGoodwill Industries of Southern Piedmont
At Goodwill, we sell gently used merchandise and use the proceeds to help people in our community launch new careers. When you support Goodwill, you're helping create a brighter future for all.

Location

Goodwill - Shelby
1005 East Dixon Boulevard, Shelby, NC
28152, United States

Hours

Reviews

3.8
394 reviews
5 stars
163
4 stars
92
3 stars
64
2 stars
28
1 star
47

What are people saying?

AI-generated from recent customer reviews

Pricing Issues

Many customers expressed dissatisfaction with high prices for donated items, feeling they were often more expensive than new retail options.

Store Organization

The store's organization by color rather than size was frequently criticized, making it difficult for customers to find items that fit.

Customer Service

While some reviews praised friendly staff, there were notable complaints about rude cashiers and poor customer service experiences.

Cleanliness and Atmosphere

The store was generally described as clean and well-organized, with a pleasant atmosphere and additional amenities like a cafe.

Inventory Quality

Customers noted a lack of quality items, with many feeling that the selection was mostly low-quality or overpriced goods.
  • BL
    Briana Long
    6 days ago
    1.0
    This ENTIRE store is organized by color instead of size. I don’t know what y’all were thinking. Left empty handed bcuz i dont have time to look thru every SINGLE jacket you have to find one in my size. What a waste of a new store. EDIT: Your leadership may have determined that it works best you. Your customers feel otherwise. I was far from the only customer frustrated by this in my short 5 minute visit to your store, I spoke to 2 other shoppers who were also flabbergasted at how difficult it is to shop this way.
  • AM
    Aleigha Moore
    Feb 21, 2026
    5.0
    Walked in starving and amazingly this location has a cafe
  • LJ
    Letitia Johnson
    Jan 22, 2026
    5.0
    I love the openness of the racks. I had so many choices Thank you
  • SG
    star gazer99
    Jan 10, 2026
    1.0
    I’ve seen prices of barcode items double over the last year at this location since going viral for being a large goodwill in this state. Their GRID section never changes and I haven’t seen any decent electronic here since they opened years ago probably because they are selling anything decent online. Shame on greedwill. There are other thrifts doing good locally and they don’t charge what y'all charge. This is the worst thrift store in Shelby imo.
  • JA
    jessica arnold
    Jan 4, 2026
    2.0
    I’ll spare you the time. Driving from Charotte you see this store and you are like oh my look at the size! Definitely a quantity over quality goodwill. Store was clean and organized however didn’t come across a single name brand item in clothing. Brands were mostly mall stores that had gone out of business, target or Walmart. Clothes were also on more of the worn out side. Housewares were slim pickings.

Frequently Asked Questions About Goodwill - Shelby

Is Goodwill's Shelby store moving?

Yes! Goodwill's store in Shelby, NC, is relocating to 1005 East Dixon Boulevard on Friday, August 26.

Where is Goodwill's Shelby store located now?

Goodwill's Shelby store is located at 1005 East Dixon Boulevard, Shelby, NC 28152.

Brand Certified Facts from Goodwill - Shelby

Goodwill - Shelby partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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