Business Details
About
Thrift StoreDonations CenterGoodwill Industries of Southern Piedmont
At Goodwill, we sell gently used merchandise and use the proceeds to help people in our community launch new careers. When you support Goodwill, you're helping create a brighter future for all.
Location
Hours
Reviews
3.7
390 reviews
5 stars
160
4 stars
92
3 stars
64
2 stars
28
1 star
46
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed dissatisfaction with high prices on donated items, feeling they were often more expensive than new retail options.
Store Organization
The store's organization by color rather than size was frequently criticized, making it difficult for customers to find items that fit.
Staff Performance
While some reviews praised friendly staff, others reported rude behavior and a lack of training, leading to poor customer service experiences.
Cleanliness and Atmosphere
Customers generally appreciated the cleanliness and pleasant atmosphere of the store, noting it was well-organized and had a nice layout.
Product Selection
The selection of items, particularly clothing, was seen as lacking by some customers, with many feeling the inventory did not meet expectations.
- ACAsh C3 days ago1.0I’ve seen prices of barcode items double over the last year at this location since going viral for being a large goodwill in this state. Their GRID section never changes and I haven’t seen any decent electronic here since they opened years ago probably because they are selling anything decent online. Shame on greedwill. There are other thrifts doing good locally and they don’t charge what y'all charge. This is the worst thrift store in Shelby imo.
- JAjessica arnoldJan 4, 20262.0I’ll spare you the time. Driving from Charotte you see this store and you are like oh my look at the size! Definitely a quantity over quality goodwill. Store was clean and organized however didn’t come across a single name brand item in clothing. Brands were mostly mall stores that had gone out of business, target or Walmart. Clothes were also on more of the worn out side. Housewares were slim pickings.
- SRS RichardsDec 29, 20255.0The most spacious Goodwill store I've been in. Clothes are color coordinated on racks, store is clean, and quiet. Also, has a deli inside. Will return soon.
- DTDustin ThorntonDec 13, 20253.0No dressing rooms. The clothes are not put together based upon sizes so you really have to hunt to find what you want. I feel like the price on the used computers was a little expensive for what you're getting.
- MLMaria LopezDec 7, 20255.0This was by far the best goodwill shopping experience we've ever had. We drove from 1.5 hours away and it was well worth it. We walked away with plenty of treasures and everything was well priced by normal goodwill standard pricing. I saw nothing that was overpriced. But what made this the best shopping expereince was that you can tell the employees work hard to run this store to a high standard. The place was so clean, organized, and with very few items on the floor, even at the end of the day. Every single employee we saw was busting their butt the entire time we were there and we were there for hours. At the end of the night, during closing, when you figured they would be tired they were still kind and helpful..the cashier even extending herself to open up a showcase for me with a full line of customers waiting for her. All this did not go unnoticed and we can't wait to return! Oh and as previous reviews mentioned, yes clothes color organized and no fitting rooms. But after shopping a bit, you get use to the color system and we made our own makesip "fitting area" in a corner of the store and no one bothered us. In fact, I saw others doing the same lol. All in all the pros far outweigh the cons at this location..10/10!
Frequently Asked Questions About Goodwill - Shelby
Is Goodwill's Shelby store moving?
Yes! Goodwill's store in Shelby, NC, is relocating to 1005 East Dixon Boulevard on Friday, August 26.
Where is Goodwill's Shelby store located now?
Goodwill's Shelby store is located at 1005 East Dixon Boulevard, Shelby, NC 28152.
What are the operating hours for Goodwill - Shelby?
Goodwill - Shelby is open Monday, Wednesday to Saturday from 10:00 AM to 9:00 PM, Tuesday from 9:00 AM to 9:00 PM, and Sunday from 10:00 AM to 7:00 PM.
What kind of merchandise does Goodwill - Shelby offer?
Goodwill - Shelby sells gently used merchandise and uses proceeds to help people in the community launch new careers.
Is the Shelby Goodwill store moving to a new location?
Yes, the Goodwill store in Shelby relocated to 1005 East Dixon Boulevard on Friday, August 26.
How can I contact Goodwill - Shelby by phone?
You can reach Goodwill - Shelby at +1 704-969-0666.
Where can I find more information about Goodwill - Shelby online?
Visit Goodwill - Shelby's website at https://goodwillsp.org/shop/retail-stores/shelby/ or their Facebook page at https://www.facebook.com/goodwillsp.
What supermarkets are near Goodwill - Shelby?
Lidl supermarket is located near Goodwill - Shelby, great for picking up groceries before or after your visit.
Are there dining options close to Goodwill - Shelby?
Nearby dining options include Shelby Fish Camp, known for seafood, The Creekside Clock Restaurant offering steakhouse fare, Checkers fast food, Domino's Pizza, and KFC.
Where can I get a car wash near Goodwill - Shelby?
Nearby car wash services include Edge Express Car Wash, Tidal Wave Auto Spa, and Royal Car Wash, convenient spots to clean your vehicle after shopping.
What medical services are available near Goodwill - Shelby?
Nearby medical services include pulmonologists such as Rocky B. Readling, MD Michael C. DeArment, and Gina M. Merritt, Urgent Care at Atrium Health, and other specialists like Kim W. Roberts and Komal Parikh.