Sunglass Hut

Reviews

• BD

  Beth Durr

  Jan 16, 2026
  5.0
  North Hills Store Manager Matthew was AMAZING to work with! I always buy my sunglasses from Sunglass Hut, but have never had the level of customer service I had from Matthew! I wanted to find something new after wearing the same style of Ray Bans for years. Not only did he listen and make it painless, but I walked out with 3 pairs. Not because he was pushing me, but because he actually cared and spent time with me. Thank you Matthew! I will now only shop at your location!
• BH

  Brittney Harris

  Oct 4, 2025
  5.0
  I had an amazing experience. I came in with an issue with my sunglasses falling off my face and was met with kindness and option. The process to file a claim on my protection plan was laid out for me as well as the specials and letting me know I could choose a different brand. I browsed and was offered options similar to what I had. I was given advice when I was in the fence about an item as well. It is so nice to have had such a wonderful experience. I am very grateful!
• QS

  Queen of savingz

  Sep 24, 2025
  1.0
  My extreme disappointment with the service I received at the Sunglass Hut in North Hills. A gift was purchased for me for in-store pickup on the 23rd, and I never received any notification that the order was ready. On the 24th, I had to call the store myself, only to be met with nothing but rudeness. Despite the lack of communication, I was told I could pick up my order at any time. When I arrived at the store around 4:30 PM, well within business hours, I was shocked to find a "bathroom break" sign on the door. I waited for over 30 minutes, watching an employee leave and then run back inside, only to have the doors immediately locked again. I called the store multiple times and was eventually told by an employee that they could not help me because they were in a meeting, which is an unacceptable excuse during operating hours. Only after I insisted on getting my order was I told they would "make an exception" to bring it out to me. The final interaction was the most insulting. The employee who brought out my purchase offered no apology for the wait or the terrible experience. He simply handed me the item, waved his hand to shoo me away, and then immediately slammed and locked the door. This level of unprofessionalism, disrespect, and lack of customer service is appalling. I am deeply disappointed in Sunglass Hut as a company and demand an explanation for this unacceptable behavior and complete breakdown of service.
• DJ

  Dee Jones

  Jun 12, 2025
  5.0
  The sales rep was very patient, provided many options, provided opinions, and kept me at budget. Great experience!
• RC

  Robert Cox

  Jul 10, 2018
  5.0
  Very helpful, very friendly service.

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