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Safety Equipment SupplierAuto Accessories StoreSmart Start US
Smart Start is the #1 Ignition Interlock Device provider in Raleigh with same-day installation available for your vehicle. We’re a convenient and affordable North Carolina IID supplier located in Northeast Raleigh at 4908 Alpinis Dr with mobile services and price matching available to give you the best value. Our reliable customer service experts and licensed technicians will make your IID device experience quick & low stress. Smart Start is ready to schedule your Ignition Interlock Device installation in Raleigh. Call our Northeast Raleigh location & talk to a Program Advisor, who will help you schedule an appointment for your IID installation, calibration or removal.
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Location
Hours
Reviews
3.9
61 reviews
5 stars
37
4 stars
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4
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1 star
14
- SFSara FredlundNov 20, 20255.0Tyler is always so kind and efficient! I drive to Raleigh from apex because I’m sure it’ll be a stress free experience. Thankful for him!
- NLNikki LewisNov 14, 20251.0This entire experience has been an absolute nightmare, not because of having to have a breathalyzer in my vehicle, but because of having to deal with Smart Start. They are hands-down, the worst company I have ever had to deal with and if there were others to choose from, I certainly would have. The Raleigh Smart Start location off Alpinis has been by far the worst. I’m curious to know how a government run organization can allow their employees to not do the very basics of their job. This location is supposed to stay open until 5 PM Monday through Friday, yet they close early all the time. The phone goes unanswered constantly, and calling the one 1-800 general Customer Service number does absolutely nothing to help ever. If you actually can manage to get someone who speaks the slightest bit of English on the phone, be prepared for them to still not do anything to assist you. It’s unacceptable that even the corporate office is unable to get in touch with a specific location. My car was totaled in a wreck and required towing to the location. It a had a severe gas leak, cracked oil pan, and dropped engine block. It was an extreme safety hazard due to the gas tank being cracked. I attempted to phone the Raleigh location DOZENS of times as well as the general line, and received zero assistance, despite having informed them of the safety concern . It’s negligent to say the least. The entire system is nothing but a ploy to take money from people. The device constantly malfunctions and customers get charged absorbent fees because Smart Start can’t install their equipment properly. It also causes damage to your vehicle. I’ve already had to replace the battery in my car twice in six months. They’re constantly changing appointment times and not notifying you, failing to take into consideration that people actually have jobs. If you miss a calibration appointment due to their inability to fit you in to the timeslot they scheduled you for, they charge you a lockout fee for no fault of your own. The customer service at the Alpinis location is terrible and the employees are rude. Not to mention they take an absorbent amount of time to install the device. It should not take three hours. I highly recommend driving the longer distance to a different location if you live in the RDU area.
- DHDoc HuluNov 12, 20251.0Horrible company does not help with any concerns
- CMChad McquarrieJul 29, 20254.0Ok I liked the guys working and the product is good. BUT THIS HUM AND BLOW IS FOR THE BIRDS. fix that and I can do 5 star. As everything else is 5 star.
- 8885superchrisApr 26, 20211.0Nobody answers the phone here.
Frequently Asked Questions About Smart Start Ignition Interlock
What do I need to bring to my installation?
Bring a photo ID and proof of residence in the form of a document verifying your address. You may also be asked to bring any documents that pertain to your case, depending on the state in which you or your program are located. If any other documents are required, one of our friendly Program Advisors will let you know.
How do I know if Smart Start's devices are compliant with my program?
Smart Start is a NHTSA certified Ignition Interlock provider, so we’re able to meet all of the alcohol monitoring authority’s requirements to ensure that you’re compliant within your state or county.
How often does my Ignition Interlock Device need to be serviced?
You will be asked to bring your Ignition Interlock Device in for regularly scheduled services. Call our knowledgeable Customer Care Center to find out how often your IID will need to be serviced at (800) 831-3299.
What do I need for removal?
Requirements will differ by state, but generally your state authority must grant removal authorization before you can have your IID removed. You will then need to fill out the Device Removal Request form on our website and upload any official documentation that may be required to authorize the removal.
Do I need an Interlock Device on all of my vehicles?
Some states will require that you have an Ignition Interlock Device installed on all cars registered to you, but most states will just require that whichever vehicle you drive have an IID installed. Check with your state authority to see if you will need an IID installed on all of your cars.
Does the Interlock Device mess up or hurt my vehicle?
No, Smart Start's Ignition Interlock Device (IID) will not hurt your vehicle in any way. Our service technicians are the best in the business and are able to install on all vehicles, even hybrids and electric cars!
How long does it take to install an Ignition Interlock Device?
The time required for an Interlock installation will depend on your type of vehicle but we recommend blocking off at least two hours to make sure you are prepared to not miss any other appointments or work.
Where can I find an Ignition Interlock Device?
It’s easy to find the nearest Smart Start location on Google or on our online service center search tool. Go to the Locations tab on our website and enter your zip code into the search bar.
How do I use an Interlock Device?
Using a Smart Start Ignition Interlock is easy! When prompted, blow into the device for a few seconds until you hear a click that signals the test is complete.
How much does an Ignition Interlock Device cost?
Exact IID prices will vary by state, but you can find our current pricing on our Ignition Interlock Cost page on our website. Our expert Program Advisors are also available to provide you a custom quote and schedule your installation today!
How does an Interlock Device work?
When you blow into your Ignition Interlock Device, you're providing a breath test sample in order to start the vehicle. The device then measures your Breath Alcohol Concentration (BrAC), and will either say that you passed, need to retest, or failed. You will be asked to take rolling retests throughout your drive.
What can breathalyzers detect?
Breathalyzers only measure your Breath Alcohol Concentration (BrAC).
Is an Ignition Interlock the same as a breathalyzer?
Ignition Interlock and handheld breathalyzers both test your Breath Alcohol Concentration (BrAC), but an Ignition Interlock Device is only installed in vehicles and prevents the car from starting if there is alcohol detected. A handheld breathalyzer only detects alcohol and may tell you the concentration.
Can I unplug my Ignition Interlock?
Check with your state authority to see if you are allowed to unplug your Ignition Interlock before doing so.
Can someone else drive my car?
Yes, but whoever is driving the vehicle MUST take a breath test and pass before driving. Any failed test will still be your responsibility.
How do I schedule an appointment at a service center?
Although Smart Start strives to accommodate each customer’s schedule as best we can, you must schedule an appointment to install an Ignition Interlock Device. An appointment ensures that Smart Start has all the relevant information for you and can provide exactly what you need to fulfill your restricted driving requirements.You can fill out our online form to schedule an appointment, or call (800) 831-3299 to speak with a trusted Smart Start Program Advisor today. In some cases, same-day installation appointments may even be available.
Are there additional fees applied to do a same-day installation for my IID?
There are no fees to accomodate same-day Ignition Interlock installations. To find out the exact Ignition Interlock price in your state, call (800) 831-3299. A Smart Start Program Advisor will help you determine the exact amount for your area of residence, but know that we always strive to give you the best value and the lowest cost in your total Ignition Interlock package.
What kind of vehicle can an Ignition Interlock Device be installed on?
Smart Start’s Ignition Interlock Devices can be installed on most vehicles, including many electric and hybrid vehicles. Smart Start's Interlock Devices are also compatible with some motorcycles. If you have questions about installation, reach out to our Program Advisors at (800) 831-3299!
What are the operating hours of Smart Start Ignition Interlock in Raleigh?
Smart Start Ignition Interlock is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I schedule an appointment for an Ignition Interlock Device installation?
You can schedule an appointment by calling (800) 831-3299 or filling out the online form on Smart Start's website to ensure your IID installation is timely and efficient.
What do I need to bring to my Ignition Interlock Device installation at Smart Start?
Bring a photo ID and proof of residence. Depending on your state's requirements, you may also need to bring documents related to your case as advised by a Program Advisor.
Does Smart Start provide same-day installation for Ignition Interlock Devices?
Yes, same-day installation appointments are available in North Carolina at Smart Start's Raleigh location to make the process quick and convenient.
What types of payment does Smart Start in Raleigh accept?
Smart Start accepts major credit cards including MasterCard and Visa, as well as debit cards for your convenience.
Is the Ignition Interlock Device compatible with my vehicle type?
Yes, Smart Start's devices can be installed on most vehicles, including hybrids, electric vehicles, and some motorcycles, with expert technicians handling the installation.
Where is Smart Start Ignition Interlock located and in which neighborhood of Raleigh?
Smart Start is located at 4908 Alpinis Dr, Suite 100, in the Northeast Raleigh neighborhood.
How can nearby fitness centers like Activate Fitness And Wellness and Active Body Design benefit me when visiting Smart Start?
After your IID installation, you can visit nearby fitness centers like Activate Fitness And Wellness and Active Body Design for wellness and fitness activities to complement your lifestyle in Northeast Raleigh.
What nearby dining options are available near Smart Start Ignition Interlock?
Shmack’n Plates Bistro, a nearby restaurant and smoothie juice bar, offers a convenient spot to enjoy a meal or refreshment before or after your visit to Smart Start.
Are there any nearby beauty salons near Smart Start Ignition Interlock I could visit?
Yes, several beauty salons such as Blow Dry Bar, Pretty woman stylist., Vyne Hair Co, and La_para_barber_shop are located nearby, providing options for hair and beauty services around Smart Start’s location.