Express is an international fashion chain with women’s clothing and men’s clothing for work, play and all kinds of parties. Shop Express for women’s jeans, leggings, dresses, sweaters and shirts, and men’s jeans, suits, graphic tees and polos, plus shoes, jewelry and other accessories. Come visit us at 4325 Glenwood Ave in Raleigh, NC or shop the collection online.
Sheryl received numerous accolades for her exceptional customer service, being described as friendly, helpful, and knowledgeable.
Product Assistance
Customers appreciated the personalized assistance in finding outfits and fitting recommendations, particularly from Sheryl.
Mixed Experiences
While many praised the service, some customers reported negative experiences related to return policies and customer service quality.
Store Environment
The store was noted for its welcoming atmosphere and helpful staff, contributing to a positive shopping experience.
TT
Tierah Townsend
4 days ago
5.0
Sheryl was amazing! She was so friendly and helpful and saved myself and my brother from hours or searching for the right outfit. She also helped with fit recommendations in regard to dress pants and clothing without hesitation. I will definitely be returning and bringing my boyfriend back for her to style! Thank you Sheryl!
MC
Marielys Castaneda
5 days ago
5.0
Shirley at Express was amazing! I went in looking for a birthday outfit for my boyfriend, and she immediately made us feel so welcomed and taken care of. She helped us find the perfect outfit and even set up our account since it was our first time shopping there. She was warm, professional, and genuinely kind. Such a great experience because of her!
DD
dorian
6 days ago
5.0
Sheryl was fantastic! She helped my boyfriend and I find last-minute date night pieces and made the whole process so easy, especially since I walked in with no plan and no idea where to start. She was kind, attentive to our individual styles, and extremely knowledgeable about sizing and what was in stock. We felt completely taken care of. Thank you, Sheryl!
NB
Navya Bansal
Feb 21, 2026
5.0
LOVED LOVED LOVED shopping here! Sheryl and the staff are truly the most helpful and kindest souls. I kid you not I walked out with twice the amount of stuff I was looking for— and love all of it! Everybody has such an eye for your style and what works for your body type. 1000% recommend coming here to shop for any and every formal attire!
MK
Melody Kane
Feb 17, 2026
5.0
What a wonderful experience. We had just moved to the area and my husband needed some clothes for a business trip. SHERYL was absolutely amazing and helping us.. What a great representative for your store it’s people like her that keeps us coming back. She was so kind and personable while being professional and helping us. You have a wonderful staff there and we will absolutely be returned customers. She really should be a trainer for all companies because she really does set the standard of what customer service should be above and beyond.
Gift Cards can be purchased in Express retail stores, Express Factory Outlet stores, and on express.com.
Is Express Crabtree Valley hiring?
Please visit Visit https://www.express.com/g/careers/ to view and apply for open positions.
How to do I contact Express customer service?
We would like to hear your comments, questions and suggestions. You can reach us at 1-888-397-1980.
Can online orders be returned to any Express store?
Online orders can be returned or exchanged within 30 days at any Express store. Online returns are not accepted at Express Factory Outlet stores.
How long does it take Express clothing to ship?
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States and selected Territories. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The Express fulfillment center is closed for the observance of major United States holidays.
What is the return policy at Express?
Express will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 30 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag.
What sizes does Express offer?
Express offers sizes ranging from 00-14 in women's and XS-XL in men's online and in stores. Click on the link to see our size chart: https://www.express.com/service/custserv.jsp?name=SizeChart.
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