DSW Designer Shoe Warehouse

Reviews

• BW

  Bryant Wilson

  Feb 14, 2026
  5.0
  Excellent experience at this store. Joey, the store manager, was super helpful. Definitely coming back!
• CB

  Christa B

  Feb 3, 2026
  1.0
  Really wish I could give it a negative rating, DO NOT SHOP AT THIS LOCATION, ESPECIALLY IF YOU ARE OF A DARKER COMPLEXION....YOU KNOW, OF THE AFRICAN AMERICAN RACE, THEY DON'T LIKE US IN HERE AND IT'S QUITE APPARENT THAT DSW SUPPORTS THIS BEHAVIOR BEING AS THOUGH I HAVE YET TO RECEIVE ANY REGARDS TO THE HUMILIATION I FACED UPON HOLIDAY SHOPPING AT THIS PARTICULAR LOCATION. MANAGER NAMED MILADYS COMPLETED EMBARRASSED ME AND MY WIFE DURING THIS SHOPPING DAY, FROM THE VERY TIME WE STEPPED FOOT INSIDE THE ESTABLISHMENT SHE GAVE US NASTY LOOKS AND BEGUN TO IMMEDIATELY FOLLOW US THROUGHOUT THE STORE, SHE DIDN'T EVEN GREET US NOR ASK IF WE NEEDED ASSISTANCE UNTIL AFTER FOLLOWING US AROUND FOR, ROUGHLY, 10MINS OF BEING INSIDE THE STORE, AT WHICH POINT, SHE THEN BEGUN TO ASK IF SHE COULD HELP US , WHAT FELT LIKE, EVERY 2 TO 3 MINS, EVEN AFTER WE'VE MADE IT VERY CLEAR THAT WE WERE DOING JUST FINE SHOPPING WITHOUT HER ASSISTANCE, HOWEVER, SHE PROCEEDED TO HARRASS US FOR THEE REMAINDER OF THE TIME THAT WE SPENT INSIDE THE STORE, BUT NOT BEFORE SHE MADE IT HER BUSINESS TO COMPLETELY EMBARRASS US, BY THIS POINT WE WERE LITERALLY JUST WATCHING HOW CLOSELY SHE HAD BEEN FOLLOWING US AND US ONLY!!!! NO ONE ELSE WOULD BE RECEIVING THIS SORT OF ATTENTION WHILE SHOPPING, AFTER BECOMING VERY UNCOMFORTABLE WITH HOW MILADYS WAS HOUNDING US, WE HAD ALREADY MADE THE CONSCIENCE DECISION THAT WE WOULD NOT BE SPENDING OUR HARD EARNED MONEY IN THIS STORE NOR BE RETURNING.....BUT..WHAT HAPPENED NEXT TOOK IT JUST A FEW STEPS FURTHER AS WE QUIETLY DISCUSS HOW WE ARE BEING TREATED WHILE ALSO STILL ATTEMPTING TO IGNORE IT SHE (MILADYS) BEGAN TO SCREAM, LITERALLY SCREAM ACROSS THE STORE "REALLY YOU GUYS, REALLY, YOU NEED TO LEAVE NOW YOU NEED TO LEAVE" AND IN TOTAL DISBELIEF WE BEGAN TO , FIRST, ASK WHO ARE YOU SPEAKING TO, BECAUSE, AGAIN, SHE IS ACROSS THE STORE AND THERE ARE A FEW OTHER PEOPLE ALSO SHOPPING, BUT AS SHE GET CLOSER TO US, POINTING AND STILL SCREAMING IT WAS VERY OBVIOUS THAT ITS US SHES REFERRING TO, AND NOW SAYING "I SEEN YOU PUT SOMETHING IN YOUR BAG" AND OF COURSE WE ARE ASKING "WHO" BECAUSE WE HAVEN'T PUT ANYTHING IN OUR BAG, A STORE FULL OF PEOPLE AND OUR BAGS EMPTY WE FELT ABSOLUTELY HUMILIATED AT THIS POINT, AS WE OPEN OUR BAGS TO COFIRM HER VERY BIG MISTAKE, SHE GET RED IN THE FACE BECAUSE SHE REALIZE SHE HAS MADE A HUGE MISTAKE BECAUSE WE HAVE NOTHING IN OUR BAGS, SHE NEVER APOLOGIZE OR EVEN PRETENDED TO HAVE ANY REGARDS TO THIS SITUATION, I ASK FOR HER MANAGER AND SHE STATES SHE IS THE MANAGER, I ASK FOR THE COOPERTAE NUMBER AND I ALSO KNOW THERE IS A SUPERVISOR ABOVE HER THAT I CAN VOICE MY COMPLAINT TO, HOWEVER, SHE REFUSES TO GIVE ME ANY FURTHER INFORMATION, ONCE SHE REALIZE IM NOT JUST LEAVING UNTIL I RECEIVE A NUMBER OF SOME SORT SHE GOES TO WRITE DOWN A NUMBER BUT ON A PAPER THAT SHE TELLS ME BELONG TO SOMEONE AND SHE CANT GIVE IT TO ME..THIS HAS BEEN A VERY DEPRESSING SITUATION ALTOGETHER AND BEYOND EMBARRASSING, IVE ATTEMPTED TO GET AN EXPLANATION DIRECTLY FROM DSW BUT ALL TO NO AVAIL, OBVIOUSLY THIS BEHAVIOR IS TOLERATED AND THIS IS HOW DSW TRAIN THEIR EMPLOYEE'S BUT I WILL NOT LET THIS GO WITHOUT REPRECUTION, IT'S UNACCEPTABLE AND VERY UNFAIR, I CAN NOT BELIEVE THESE THINGS ARE STILL HAPPENING IN 2026 BUT HEY,HERE WE ARE...I WILL FIGHT THIS ONE THOUGH, DISCRIMINATION IS UNACCEPTABLE!!!!!!!!! I WAS EMBARRASSED AT THE EXPENSE OF DSW AND SOMEONE WILL HE HELD LIABLE, MILADYS HASNT HAD TO FACE ANY CONSEQUENCES FOR HER BEHAVIOR AND THATS SUCH A SLAPP IN THE FACE!!!
• EE

  ET

  Feb 2, 2026
  1.0
  Profiled by her but oops checked our bags and found nothing. Stop trying to get a law suit started.
• JW

  J W

  Dec 23, 2025
  2.0
  Not many low heeled or snow boots left, prices too high
• KH

  Kathy Humphrey

  Oct 26, 2025
  3.0
  Great store but they aren't very well stocked with sizes when I've been. Great service tho.

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