ALO

Reviews

• AS

  Arianna Stith

  Feb 7, 2026
  1.0
  I was apprehensive about visiting Alo in North Hills, as I expected the experience to be similar to what I've encountered at the Lululemon there as well (old and new location). Being stared at, no acknowledged, and overall receiving a super customer service experience compared to other customers that were in the store. I still decided to give this location a chance, as I was interested in a pair of trousers and wanted to nail down my size. I planned on ordering the pants online anyway, but my experience earlier today only reaffirmed that. I walked in where there were not a lot of customers, but a lot of associates standing around. I wasn't immediately greeted when I walked in the store, as they spent a good while staring at my younger brother and I before acknowledging us. My younger brother had on Alo mind you, which would suggest that we're customers. Not that it really matters because the point is to attract more people to the brand I would hope, but I wanted to add that for context. I walked around and within a two minute span, I had two employees back to back ask if I needed help AFTER they stared at me long enough to make me uncomfortable. After declining politely since I knew what I was looking for, I continued on my search. I found the item I was looking for and proceeded to the dressing room. This didn't come before I caught an associate literally staring straight at me (despite there being customers right in front of her) long enough for me to feel someone staring. It wasn't a friendly stare in my opinion, and the associate only asked if I needed something AFTER I caught them staring. Even then, the associate asking really seemed out of obligation since I had already caught her staring. Anyway, I didn't let this stop me. I proceeded with my items to the fitting room area. The associate working the fitting area seemed nice enough, so she's probably the only positive in this experience. Once I was done in the fitting room, I walked to the rack that I retrieved the items from and was about to put them back. I've worked in retail, and I understand how frustrating putbacks can be. I wasn't putting them in the wrong place, and I even planned on organizing them by size on the rack. I was yelled at someone from ACROSS the store that they would put it back. Mind you, the hanger is maybe inches away from the rack. She literally yelled at me as I was hanging them there. Indicating to me that she literally had been watching me. It was embarrassing, and I felt extremely small. All for her to come over, and place them right where I was going to. I had no plans to purchase from the store because I knew there was online only items that I wanted as well, but I especially will never patronize this location again. Please read the other reviews and notice some of the same undertones, and you'll understand this isn't an isolated incident. It's really sad because Alo isn't anything special, neither is North Hills. I can afford to buy whatever I want, and I have the freedom to visit any store I want. Going forward though, I'll avoid this location just like I avoid the Lululemon there.
• BW

  Bri Walsh

  Jan 10, 2026
  5.0
  The staff are all helpful and attentive the entire time, and the store is incredibly clean and well organized!
• MM

  Manuel Mondragon

  Dec 10, 2025
  5.0
  What a fantastic store, inside and out! Great addition to the area 😎
• KR

  karla rampulla

  Dec 7, 2025
  5.0
  I had a great experience at this location with the help of Destiny and Justin. They found the correct size sweatshirt I needed and helped me with a complicated online exchange. Five stars!
• MW

  Matt Wolf

  Dec 1, 2025
  5.0
  Just left the North Hills location and had a wonderful experience with Mrs. Greer, Store Manager. Walked me through the exchange process, helped me with color and size choice, along with a smile the entire time. Left the store happy with a positive experience and thought you should know. Thanks!

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