Samsonite Company Store - Tanger Outlet Center

Reviews

• SP

  Scott Parrish

  May 22, 2025
  1.0
  I purchased a complete 3 piece American Tourister hard shell luggage Oct 2020(COVID). Many small attachments have fallen off and the inside zippers and seams come apart easily. The 21” spinner suitcase with four wheel recently broke around the wheel, where their is zero extra support. Suitcase has never been shipped just carryon. I sent pictures to the corporation with explanations to have it repaired or replaced under the warranty. After reviewing the pictures that showed the breakage of the hard shell from poor material, the corporation advised me to take it to the nearest store to have shipped to the repair/replace warranty center. Beside the 60 mile drive one way their was a $15 shipping charge. The repair facility immediately upon receiving my defective product called me to say the Samsonite does not cover broken cases and asked if they should send the almost new case back or recycle it. When questioned about the non fixing/replacing they said to call Samsonite. Samsonite could not explain why they told me to send them a product that the repair facility already knew by just looking that they would not fix. The pictures and explanation that I emailed earlier clearly showed the broken cases. Samsonite did not honor the warranty and did not offfer me a refund for shipping or my wasted time. Do not buy their product if you expect t to last or be covered for any defects. Their product use to last!!
• JB

  Jay the Barber

  Nov 25, 2023
  5.0
  Super friendly and knowledgeable staff!
• DB

  Donald Baucom

  Apr 7, 2022
  4.0
  Friendly staff. Store very clean.

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