Academy Sports + Outdoors

Reviews

• BE

  Bruno Esteves

  Apr 11, 2026
  1.0
  I bought a soccer cleats and it ripped after 2 times used in a span of 3 weeks. I tried to return to get a different cleat for at least a partial credit, but both the cashier and manager and denied my request. It is unfortunate that they don't value their costumers and don't take accountability on the quality of their products. I wouldn't recommend, and would go to Dick's instead.
• JT

  John T

  Mar 20, 2026
  4.0
  Quite a selection, prices lower than I expected.
• MR

  Martha Rosales

  Mar 17, 2026
  1.0
  I and my family visit this location the most being that it the closest to home but today I went in to purchase my mother's birthday day gift. We stood where the sign for the registers are and saw the customers in front of us up closer to the register and they were being served when another customer came in and stood in front of the register the cashier Rebekah made eye contact with me and ask the customer if she was there for a return to what she responded yes. Instead of informing her where the line started she took her before me and my family who Rebekah clearly made eye contact with. When I approached and said excuse me an next in line she very rudley responded that returned were done first to what I said wait before a purchase she said yes! The customer decided to apologize and allow me to get checked out and Rebekah still had the nerve to continue be rude as if that customer was more important and valuable than me and my family. If I had the time and energy after work to drive to Concord I would but I didn't. I hope management takes in consideration this review and better train employees to have and show better customers service and if they can't have a poker face even if they have had a bad day then that is not the job for them.
• RC

  Rachel Cline

  Mar 13, 2026
  1.0
  The cashier’s attitude made what should have been a simple checkout really uncomfortable. My card wasn’t processing and we stood there for several minutes while nothing happened. When I asked if the machine had tap, she snapped back, “It’s asking you a question.” If the screen was asking something, that could have been communicated right away instead of letting us stand there awkwardly. Customers shouldn’t be expected to magically know how a store’s card reader works. A little basic customer service would have gone a long way. I left feeling pretty uncomfortable after the interaction. Hopefully management addresses the customer service issue.
• JW

  Josh Wells

  Feb 22, 2026
  1.0
  The absolute, most inept staff I've ever dealt with. Wasted half of my day dealing with them. If they're paying their staff more than $1/hour, they're grossly overpaying.

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