Awful Arthur's Beach Shop

Reviews

• AV

  Alex Visser

  Apr 7, 2024
  1.0
  First off let me say I'm a huge fan of the restaurant. I was here this weekend for my birthday and think I had about 6 dozen oysters from there. My coworker recommended it, and after hearing how much I liked it, she wanted me to pick out a hat for my birthday so I did. As I went to check out, the register system went down with the person in front of me. Want to be clear, not upset about that at all, not their fault at all. What I am mad about is how rude the woman was to me specifically. She was kind and apologetic to the couple in front of me, but i tried to be helpful with a solution by asking if the restaurant could ring up stuff when the shop register was down, she goes "NO" like I was an idiot for even asking. She goes back to being apologetic to the couple and says there's nothing she can do and offers to hold their stuff behind the counter. As I approached she said "THERE'S NOTHING I CAN DO". I then explained that I was hoping she could hold the hat behind the counter because it was the last in the color. I was equally inconvenienced as the couple and even suggested something she could do to help the situation she was in, but she clearly decided I was someone who she could be rude to because she was stressed. Would have just not gotten the hat after that lovely treatment but it was supposed to be a gift, so I checked back a few hours later as i was leaving OBX, and she told me she had been on the phone since I had left trying to fix it in an equally friendly tone as before, so I just left without it. In her defense she yelled sorry a couple as i walked out (but it could have been to the other person who was checking back, not sure after the first encounter if she was actually apologizing to me then) but too little too late. Not sure what it was about me that made her decide I don't deserve basic customer service or human decency like the other customers their understandable issue was affecting, but it was very disappointing after adoring the restaurant so much. Good food, but I would stay away from the retail.
• DH

  David Hallman

  Aug 8, 2019
  4.0
  Nice place. A bit pricey.
• IS

  isaac sapp

  Dec 7, 2018
  5.0
  Great place to walk threw after you visit there restaurant. Very family friendly.

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