Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Jacksonville, NC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
782 reviews
5 stars
437
4 stars
193
3 stars
91
2 stars
30
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and friendly staff, highlighting specific employees for their exceptional service.
Product Selection
While some customers appreciated the variety of clothing and home goods, others noted limited selection in specific categories.
Store Experience
Overall, customers enjoyed a pleasant shopping atmosphere, though some reported issues with long checkout times and difficulty finding assistance.
Pricing
Feedback on pricing was mixed, with some customers finding great deals while others felt prices were too high.
- CACJ ArgyleDec 23, 20255.0Cathy at the jewelry counter was very helpful
- LWLouis WiseDec 21, 20255.0Targeted shopper got my items and a few impulse buys. All good.
- LRLekiesha D RussellDec 17, 20255.0My husband and I visited the Jacksonville Mall's JC Penney on Saturday, December 13th 2025. The experience was absolutely amazing. All the staff members we encountered were great!!! I think the first staff member was a manager and she was very helpful and courteous. But Kelly and Cheryl were a 10 out of 10. These ladies were friendly, helpful and went the extra mile. The prices were right. And again kudos to Kelly and Cheryl, you ladies Rock!!!!
- JCJoseph ConnollyDec 16, 20254.0Old fashioned mall department store. Product selection (bedding) was less than plentiful but at least what we bought in person did not have a chance of being liberated by porch pirates if I had bought it online. Cashiers were very busy but made an effort to be pleasant while staying efficient.
- JSJoseph ScottDec 1, 20255.0The Store Manager Catherine, and Supervisor Sherry at JCPENNEY in the Jacksonville Mall are magnificent!! My wife and I stopped in the store on Sunday afternoon, 11/30. Catherine was so welcoming and engaging with her customers. Sherry was busy, but she had no problem at all in stopping what she was doing to answer a question that we had. The customer service from this management team was superb. I worked in retail for 30 years myself, and it is always a great feeling to be treated so well when you are out and about shopping. The store was very busy, but it was well organized and looked great.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Jacksonville, NC offer?
JCPenney offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Jacksonville Mall?
Monday to Friday: 11:00 AM - 8:00 PM, Saturday: 10:00 AM - 8:00 PM, Sunday: 12:00 PM - 6:00 PM.
Does JCPenney provide options for curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup services for customers.
Which payment methods are accepted at JCPenney Jacksonville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payment options.
Does JCPenney's Jacksonville location have accessibility features?
Yes, the store has a wheelchair accessible entrance and public restrooms.
Can I shop for men's and women's shoes at JCPenney in Jacksonville?
Yes, JCPenney sells shoes for both men and women.
How can the JCPenney app enhance my shopping experience?
The JCPenney app allows you to shop online, access coupons, and browse top deals conveniently.
What are some nearby places of interest if I'm visiting JCPenney at Jacksonville Mall?
Nearby places include AMC Entertainment for movies, Smoothie King for refreshing smoothies, and Pandora for jewelry and fashion accessories, making it easy to enjoy shopping and entertainment in one trip.
Are there other clothing or shoe stores near JCPenney in Jacksonville Mall?
Yes, nearby stores include Vans, Hot Topic, The Children's Place, and Underground Station offering additional clothing, shoes, and accessories options.
What beauty and spa services can I find near JCPenney in Jacksonville?
You can visit MasterCuts for hair styling, New York Nails and Spa for nail services, and Svam's Eyebrows for beauty and hair removal treatments near JCPenney.