Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Greenville, NC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
927 reviews
5 stars
493
4 stars
212
3 stars
114
2 stars
42
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some associates received praise for their helpfulness, others were criticized for poor attitudes and lack of assistance.
Checkout Experience
Many customers reported long wait times at checkout due to insufficient cashiers, leading to frustration.
Store Condition
The store's organization and cleanliness received positive remarks, but there were complaints about the overall appearance and stock availability.
Product Selection
Customers appreciated the variety of products available, particularly in clothing and jewelry, but noted that stock levels could be improved.
- AWAl Williams6 days ago4.0Very courteous staff. Coming here just before Christmas however was something I could not avoid. They had all check out registers staffed even with at least one manager pitching in. Even so the lines were long. The store had pretty good stock and great prices for things I was looking for.
- DADesiree aDec 28, 20251.0Called to cancel pickup order. Woman answers and cuts me off saying they don’t open for another 30 minutes and to please call back then. Why’d you answer the phone then, and it wasn’t like you couldn’t just handle my request. I call back when they open and guess what, 10 min of calling and no one answers. Hurry up and close down so a better department store can come in.
- JMJOE MillsDec 17, 20251.0Christmas with long lines and one person at register. Need I say more.
- JJJoDec 16, 20252.0I was shopping in the watch/jewelry area at this location around 7:10pm. I was interested in purchasing a watch and was using the JCPenney app to scan the barcode, which required removing the watch from the box. Although I explained this, the associate closely watched me and made comments implying the watch needed to be immediately put back with the bottom of the box, without clearly explaining the policy or offering assistance. The interaction made me feel uncomfortable and as though it was assumed I would not handle or return the item properly. Because of the lack of clear communication and customer support, I decided not to proceed with the purchase. I’m sharing this feedback so associates can be guided on how to communicate policies more clearly and professionally. Thank you for your time.
- JWJohn H. WinsteadDec 15, 20251.0Went to pick up a package and naturally went to the JCP. Com express pick up line. After standing there patiently waiting for assistance the clerk behind the counter informed us that they only have one line for everything. And she had a nasty attitude no less. Now I have no issue with using what ever line they have but if the express pick up line isn't available they should have a sign out saying so that way customers don't have to get stuck behind 20 other customers that were not there to begin with. Then to make it worse she intentionally fooled around doing nothing when it was time for us to be waited on. Ms. Gloria I just don't think customer service is for you because you have a nasty disposition and poor attitude!
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Greenville Mall?
JCPenney in Greenville Mall offers a variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, and home furnishings.
What are the store hours for JCPenney in Greenville, NC?
JCPenney is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Does JCPenney provide curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup services for customer convenience.
Which payment options does JCPenney accept at the Greenville location?
JCPenney accepts American Express, Discover, Mastercard, Visa, and also allows payment by check and debit card. Cash is not required.
Is the JCPenney store in Greenville Mall wheelchair accessible?
Yes, the Greenville JCPenney store has a wheelchair accessible entrance and public restrooms to accommodate all customers.
What exclusive brands are available at JCPenney in Greenville?
You can shop exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie at the Greenville JCPenney location.
What nearby stores can I visit for additional clothing options around JCPenney in Greenville Mall?
Nearby clothing stores include American Eagle, New York & Company, Hot Topic, Buckle, Aeropostale, and Gap, offering a wide variety of styles and apparel.
Are there other shoe stores near JCPenney where I can find different styles?
Yes, nearby shoe stores include Shoe Dept. Encore, Shoe Show, Foot Locker, Hibbett Sports, SHOE DEPT., and SNIPES for diverse footwear options.
What places near JCPenney could I visit if I want electronics or mobile phones?
For electronics and mobile phones near JCPenney, you can check out Verizon Wireless Retailer, Cellular Sales, and RadioShack located nearby.
Can I grab a quick snack or bakery item near JCPenney in Greenville Mall?
Yes, Auntie Anne's is nearby in Greenville Mall where you can enjoy bakery items and quick snacks before or after shopping at JCPenney.