Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, several reviews highlighted instances of rudeness and poor service.
Cleanliness
The store is frequently described as clean and well-organized, contributing positively to the shopping experience.
Pricing
Customers noted that prices can be on the higher side for used clothing, with some expressing dissatisfaction regarding the buyback offers for items they brought in.
Product Selection
The store offers a good variety of clothing options, with many customers appreciating the selection and quality of items available.
EH
Essence H
1 day ago
1.0
The employees are rude and just disrespectful. I came in ready to shop and they just treated me with nothing but disrespect. This happens every time I go I’ve tried to talk to management about it but they were rude as well. Don’t shop there unless you want your money wasted and your soul token and destroyed.
JJ
Jayden Jacobs
3 days ago
5.0
As a student I need new clothes all the time and this location never disappoints!! I can always find items that are trendy! And the staff are always extremely nice! Definitely recommend!
EF
Ernest Fox
Dec 30, 2025
5.0
Plato's closet is a great place to shop, thanks sekinah for helping me.
JM
J M
Dec 29, 2025
1.0
As a person that evaluates businesses in the area, it is not in good taste to call a customer and tell them they need to come pick up their items because you don’t have the space for them when they clarified the process two hours prior before leaving the business. I tried to inform a cashier of this and why it might be important to not do this or maybe even preface it to customers that they could possibly receive a call if you get busy and she basically brushed me off. Take me seriously or not. It’s not a good look and you should stop doing this.That is not part of your process!
TD
Teresa Dickson
Dec 27, 2025
5.0
Great experience!!! Very helpful staff. Great selection of high-quality items