Brand Certified
JCPenney
4.2(2153 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
300 Cross Creek Mall, Fayetteville, NC
28303, United States
Certified by JCPenney • Mar 01, 2026
(910) 864-2525
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/nc/fayetteville/clothing-stores-fayetteville-nc-99.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Fayetteville, NC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.2
2,153 reviews
5 stars
1,223
4 stars
516
3 stars
239
2 stars
55
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for being helpful and friendly, while others were criticized for rudeness and lack of assistance.
Product Quality
Customers expressed dissatisfaction with the quality of certain products, particularly in the jewelry and comforter sections, while others appreciated the variety and sales.
Checkout Experience
Issues reported with long wait times and confusion at checkout, particularly during busy periods, indicating a need for improved efficiency.
Store Environment
Feedback on store cleanliness and organization varied, with some customers noting a clean and well-kept environment, while others described it as dirty and unorganized.
- NVNichole VernoJan 21, 20265.0Bert in the men’s department was incredible. We were looking for a shirt and tie. He asked us if he could help when he saw us browsing so we asked for a neck measurement for the shirts. He jumped in immediately and took us right where we needed to be. Making sure the fit was right after my boyfriend tried the shirt on. After the fit was correct Bert was able to help us match a tie and give great opinions on what would look good. He took care of the shirt we didn’t like and made sure we felt taken care of. Wonderful service.
- PAPamela McDonald AllenJan 20, 20261.0I have never experience this type of disregard for a long term customer. Rude manager. My relationship with JCPenney has ended! They will never get another dime of my money. I hope you shut down all your stores!
- JJJai JohnsonJan 18, 20263.0Needs more checkout options
- ZLZ LJan 18, 20261.0They hide the prices on jewelry unlike Macy’s just to make me look like a fool(lol). The dinky necklace that I thought would be reasonably priced was $800. Online I found the same thing from other jewelers in the $150-$300 and yes it’s in 14k solid gold and doesn’t have a chain as thin as floss. I would not recommend buying from them because you can see that their designs are tiny, hollow and overpriced. Try Belk or Macy’s.
- CSCynthia StukesJan 5, 20265.0I needed a Christmas outfit to a party I was going to. I was able to fine a sequins top, flare jacket and dress pants all for 90 bucks and in my size. I will be visiting them again anytime I am looking for a outfits for special occasions..Now the photos of the jacket and pants don't do justice. Both are black in fact the pants have sparkles.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Fayetteville, NC?
You can find a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products at JCPenney in Fayetteville, NC.
What are the store hours for JCPenney in Fayetteville?
JCPenney is open Monday to Thursday and Sunday from 11 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM.
Does JCPenney offer curbside pickup or free shipping?
Yes, JCPenney offers free shipping and curbside pickup for your convenience.
Which payment options are accepted at JCPenney Fayetteville?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa payments.
Are there accessibility features at JCPenney in Fayetteville?
Yes, the store has a wheelchair accessible entrance.
Can I pay with a debit card or check at JCPenney?
Yes, JCPenney accepts payments via debit card and checks.
What other retail options are nearby JCPenney at Cross Creek Mall?
Nearby retail options include Sephora inside JCPenney for beauty products, Justice for children's and women's clothing, and LensCrafters for eyewear and optometrist services.
Where can I enjoy dining before or after shopping at JCPenney?
You can visit nearby dining spots such as Not Even Crumbs, Orange Julius ice cream shop, Great Steak sandwich shop, or Five Guys burger restaurant.
Are there any jewelry stores near JCPenney in Fayetteville?
Yes, nearby jewelry stores include Zales, Saslow's Diamond Jewelers, Silverwear, Helzberg Diamonds, Diamond District, and Pandora for various jewelry and gift needs.
What brands are exclusive to JCPenney and available at the Fayetteville location?
Exclusive brands available include St. John’s Bay, Liz Claiborne, Arizona, and Okie Dokie.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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