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JCPenney

4.0
(1027 reviews)

Business Details

6910 Fayetteville Rd, Durham, NC
27713, United States
(919) 806-3682

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Durham, NC location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
6910 Fayetteville Rd, Durham, NC
27713, United States

Hours

Reviews

4.0
1,027 reviews
5 stars
509
4 stars
243
3 stars
135
2 stars
58
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some staff praised for helpfulness while others were reported as rude or unprofessional.

Store Organization

Customers noted that the store is often messy and disorganized, leading to a frustrating shopping experience.

Photography Services

Numerous complaints about the photography department, citing poor service, long wait times, and unsatisfactory results.

Sales and Promotions

Many customers appreciated the good sales and promotions available, indicating a positive shopping experience when items were on sale.

Management Issues

Frequent mentions of unprofessional management behavior, leading to negative customer experiences.
  • EE
    Elena Elms
    Feb 24, 2026
    4.0
    Doesn't open until 11:00 a.m. Good sales.
  • GA
    Greg Alan
    Jan 25, 2026
    1.0
    Zero service. All of the employees must have been hiding or taking a smoke break. Couldn't find any help. Left the store and walked to Belk next door to make my purchases after 15 mins of wandering around.
  • MC
    Maria Corti
    Jan 15, 2026
    4.0
    Pocos empleados para hacer preguntas.
  • DF
    Donna Frazier
    Jan 6, 2026
    4.0
    J.C. Penny has always been a another favorite of mind. My grandma turned me on to it decades ago.'Rest her beautiful amazing soul'🙏🏾
  • BB
    Brian Bradt
    Dec 23, 2025
    1.0
    The worst photography experience of my life. My wife and I knew more about photography than the lazy "person" taking our pictures. She did not bother to tell my wife to fix her hair or straighten our clothes out or anything like a real photographer would do. She just snapped the pictures away and you can tell in most of the pictures that we were not ready. It was a horrible experience and we want our money back. We would love to file a formal complaint and we were also racially discriminated. Do not ever have your pictures taken here.

Frequently Asked Questions About JCPenney

What kinds of products can I find at JCPenney in Durham, NC?

JCPenney offers kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.

What are the operating hours for JCPenney in Durham?

The store is open Monday to Friday from 11 AM to 7 PM, Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 6 PM.

Brand Certified Facts from JCPenney

This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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