Business Details
About
Clothing StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreShoe StoreFashion Accessories StoreJ.Crew
We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color…Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We’ve had your back for over 35 years, and we’re convinced there’s no better expert on our clothes than you, our customer.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksNot available
Location
Hours
Reviews
3.4
44 reviews
5 stars
19
4 stars
6
3 stars
3
2 stars
4
1 star
12
- VSvignesh sNov 14, 20255.0Great store with great collection! Gracey helped me sooo much today! Give her a promotion or a raise!
- FCFiorella CedenoOct 26, 20253.0Super cute clothes!! Just wish customer service was better!
- SBSteve BAug 30, 20254.0Pretty decent sized J Crew location with a functional variety. I wasn’t quite sure what to make of my interaction with the salesperson though.
- DCDavid CJun 19, 20252.0As a loyal J.Crew customer for over a decade, it genuinely pains me to write this review. I've purchased dozens of J.Crew items over the years. sweaters, jackets, shirts and have always associated the brand with quality and professionalism. Unfortunately, what I experienced at the Southpoint Mall location on 6/18/25 was one of the worst customer service encounters I’ve ever had. When I approached the register with a shirt I planned to purchase, I was assisted by a staff member named Isabella. From the start, her demeanor was cold, rushed, and disconnected. No greeting. No warmth. Just robotic efficiency, and not in a good way. Still, I was in a good mood , ready to wrap up a successful mall trip. I made a simple comment: complimenting her sweater and asking what kind it was. I like sweaters and was genuinely curious, so that I may purchase one in the future. Her response? She abruptly ended the convo rudely, and immediately turned to the next customer. No eye contact and without any acknowledgement of me. It wasn’t just rude. It was dismissive. It felt like a microaggression ... as if she was silently saying: “You're not worth my time.” I wasn’t rude. I wasn’t inappropriate. I wasn’t lingering. Just a normal, friendly customer. And yet, I walked out feeling like I didn’t matter. That night, I replayed the moment in my head and realized just how unacceptable it was. So the next day, 6/19/25, I went back to return the shirt. I no longer wanted to support a store that made me feel that way. That said, the manager was kind, professional, and took the time to listen. She acknowledged my experience and processed the refund without issue. That interaction was a reminder of what customer service should feel like. Unfortunately, the damage was done. If Isabella is a reflection of how J.Crew is hiring and training its front-line staff, then something is clearly broken. No long time customer should walk out of a store feeling invisible, especially after spending money! I don't know if I’ll return to this location again. Right now, I have no plans to.
- MRMaureen RafterMay 21, 20251.0I am consistently never greeted when I walk into this location. Additionally, they did not have a single women’s garment that was above a size 12 or L in store. I have never been to a J. Crew with such a limited size range.
Frequently Asked Questions About J.Crew
Where is J.Crew located at the Streets at Southpoint?
J.Crew is located at 6910 Fayetteville Road, Space 122, Durham, NC 27713, United States, inside the Streets at Southpoint shopping center.
What are the store hours for J.Crew at the Streets at Southpoint?
J.Crew is open from 11:00 AM to 7:00 PM Monday through Thursday, 11:00 AM to 9:00 PM on Friday and Saturday, and 12:00 PM to 6:00 PM on Sunday. Holiday hours vary.
Does the J.Crew store offer in-store pickup?
Yes, J.Crew at the Streets at Southpoint offers in-store pickup services.
What types of clothing does J.Crew offer at this location?
J.Crew offers timeless clothing for women and men, including signature categories such as cashmere, coats, blazers, pants, and men's suiting.
Which payment options are accepted at J.Crew Streets at Southpoint?
J.Crew accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is the J.Crew store accessible for customers with disabilities?
Yes, the J.Crew store has a wheelchair accessible entrance.
What is the best way to contact J.Crew at the Streets at Southpoint?
You can contact the store by phone at +1 919-806-1449 or email at store.646@jcrew.com.
Are there other fashion stores near J.Crew at the Streets at Southpoint?
Yes, nearby fashion stores include Ann Taylor, Vans, Madewell, Banana Republic, Hollister Co., Lucky Brand Southpoint, Forever 21, Victoria's Secret, and American Eagle Outfitters.
What beauty and personal care options are available near J.Crew?
Nearby beauty and personal care places include Hollywood Nails (nail and beauty salon), Mitchell's Hairstyling, Bath & Body Works, and Regis Salon hair salons and cosmetic stores.
Are there dining options near J.Crew at the Streets at Southpoint?
Yes, nearby dining options include Tropical Smoothie, Blue Moon Salads, Auntie Anne's Pretzels, Mandarin Express, and Subway. Customers can enjoy a meal or snack before or after shopping.