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DSW Designer Shoe Warehouse

4.1
(469 reviews)
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Business Details

3615 Witherspoon Boulevard, Durham, NC
27707, United States
(919) 493-9280
https://stores.dsw.com/usa/nc/durham/dsw-designer-shoe-warehouse-patterson-place.html
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About

Shoe StoreFashion Accessories StoreDSW Designer Shoe Warehouse
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great. DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations. The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.

Details

  • DeliveryNot available
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  • Mobile paymentsAvailable

Location

DSW Designer Shoe Warehouse
3615 Witherspoon Boulevard, Durham, NC
27707, United States

Hours

Reviews

4.1
469 reviews
5 stars
223
4 stars
145
3 stars
55
2 stars
17
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some staff were praised for their helpfulness, while others received complaints for rudeness and dismissive attitudes.

Product Quality

Concerns about the quality of shoes, with reports of receiving damaged or incorrect items, and dissatisfaction with return policies.

Pricing

Customers found prices to be high compared to competitors, with some noting that even clearance items were overpriced.

Selection

A good variety of styles available, but limited options for larger sizes and specific demographics, such as older women.
  • ME
    Mae-gan Ellis
    Dec 22, 2025
    1.0
    Encounter Date: 12/22/2025; Transaction Time: 7:30-7:41pm: I placed an online order for in-store pickup and received shoes that were marked and visibly scuffed at pickup. I brought this to the cashier’s attention, and she was attentive, kind, and compassionate, handling the situation professionally by attempting to help and involving a manager. Unfortunately, the interaction with the manager was disappointing. I was met with a dismissive and accusatory attitude, including a comment implying that customers purposely damage shoes to receive discounts; an inappropriate and irrelevant response, especially given that this was an online order, not an in-store or “as-is” purchase. Price adjustment for damaged merchandise was declined, and I was only offered a cleaning, which was done reluctantly and subpar. I expect new, undamaged merchandise with online orders and respectful customer service. While the cashier’s professionalism was appreciated and should be recognized, the overall experience fell short. The manager’s generalized comment about customers abusing the system came across as derogatory, offensive and unnecessary; especially when the item was already scuffed at pickup. The item was a men’s size 13, and I am a woman who wears a size 8.5. Totally inappropriate and very intentional in tone. Corporate or Upper management should review this experience! Thank you for your read!
  • WA
    Wiley “Tdawgo380” Adams
    Nov 14, 2025
    2.0
    Expensive, over priced, even clearance is ridiculously priced more than everywhere else. Good selection.
  • CD
    Cheryl Davis
    Nov 14, 2025
    2.0
    Most styles are aimed at young women, leaving very little for older women who need a dress shoe that still provides a low heel, nonstick bottom and comfort. Many styles lacked large sizes. Also, prices are higher than at department stores.
  • GR
    Gabrielle Rodriguez
    Nov 11, 2025
    5.0
    Amazing experience at this DSW! Callie was beyond helpful and sweet! 10 stars
  • IM
    IIsean mapp
    Oct 12, 2025
    4.0
    Was alright lil high
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Frequently Asked Questions About DSW Designer Shoe Warehouse

What types of products can I find at DSW Designer Shoe Warehouse in Durham?

You can find over 25,000 pairs of designer shoes for men, women, and kids, as well as handbags, jewelry, and other accessories.

Does DSW Designer Shoe Warehouse offer in-store pickup?

Yes, DSW offers in-store pickup services.

Brand Certified Facts from DSW Designer Shoe Warehouse

This information is certified by DSW Designer Shoe Warehouse and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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