ALO

Reviews

• GS

  Gracie Stoops

  Apr 7, 2026
  1.0
  I’m not sure if they earn commission or if they make more money when they make more sales, but the cashier totally took advantage of me when I was on a phone call. She charged me for $138 sweatpants that I most definitely did not buy. The pants are 1. not my size and 2. not a style I wear. This is absolutely unacceptable and I will be sure to tell everyone not to shop here.
• EC

  E Coop

  Mar 22, 2026
  5.0
  I live a couple hours away, so whenever I’m in RDU vicinity, I treat myself to ALO one or two pieces. I particularly like this location at SoS. The ease of walking around the displays, the neatly folded and organized groups of sets, styles, colors, and the cleanliness of the fitting rooms and the store itself. Always friendly smiling faces when I walk in, and no one stalks or hovers over me. They let me shop. I appreciate that. And someone is available to take items off my hands to hold in the fitting room, so I can continue to peacefully shop. I’m a 60yo grandmother who doesn’t work out but wants to look casually polished and stylish. Customer service and care is top notch—attentive, eager to help find the right sizes and colors, professional, respectful, and very kind. Thank you, ALO Durham, for treating me like a valued customer.
• LL

  lisa l

  Feb 19, 2026
  1.0
  I am writing this review very seriously after a recent visit that left me extremely uncomfortable. As your first location in North Carolina, customer service should be held to a much higher standard. Unfortunately, my experience did not reflect that at all. Based on your current 3-star rating, I can now understand why. I was simply browsing and checking whether a pink item suited me. After deciding it didn’t, I politely returned it. From that moment on, the sales associate began watching me very closely in a way that felt excessive and frankly unsettling. I later picked up another item to consider trying on, but changed my mind — which is completely normal shopping behavior. Instead of being treated like a customer, I felt as if I was being monitored and judged the entire time. Let me be very clear: customers who come into your store intending to shop should never feel uncomfortable for simply browsing and making purchase decisions. Shopping is supposed to be an enjoyable experience. When a customer is ready to spend money but leaves feeling disrespected, the store is losing its fundamental purpose. Because of this experience, I will not be returning. I strongly recommend management seriously review staff training and customer service standards. Very disappointing.
• AA

  Amy

  Jan 29, 2026
  5.0
  I have had great experiences at Alo. Their styles are unique and very comfortable. I have gone into other stores like Lululemon and they never offer to help me so I just walk out. The store is organized and I am always greeted with a smile and someone asking me how they can help. I have received many compliments on the items I have purchased!
• KM

  Kristy Myers

  Jan 15, 2026
  1.0
  I don't like their customer service. After spending couple thousand on the products. They don't treat customer like how they supposed to. Very sad that a high-end brand like ALO but they don't stand behind their quality. Can't compare to lululemon but they make a return processing so difficult even when their product have low quality

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