I had an extremely disappointing experience with Balenciaga’s in-store return policy and customer service.
I purchased a pair of boots in store at full price. The item was not as represented and had clear quality issues. I contacted the store and Client Services promptly and provided documentation, expecting a reasonable resolution given the cost of the merchandise and Balenciaga’s positioning as a luxury brand.
Instead, I was told that Balenciaga will only offer store credit for in-store purchases — even in cases involving defective or misrepresented items. No inspection-based exception, no meaningful attempt to resolve the issue, and no flexibility whatsoever.
For a brand that charges premium prices, this rigid and dismissive approach to customer concerns is unacceptable. A policy that forces customers into store credit when the merchandise is flawed does not reflect “luxury” service or accountability.
Buyers should be fully aware that once you purchase in store, Balenciaga will refuse a refund regardless of product issues. I would not purchase from this brand again.
BG
Bill Geyer
Sep 11, 2025
5.0
They had my gothic earring which i have wanted for the better part of the last three years. Associate was super friendly!
MC
Maxwell Clark
Jun 28, 2025
1.0
Arrived at 8:10 on Saturday and place was closed up. Hours obviously say they close at 9. No explanation. Employee looked right at me too.
BALENCIAGA offers chic, ready-to-wear designer fashions and accessories for both women and men.
What are the store hours for BALENCIAGA?
BALENCIAGA is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is BALENCIAGA located?
BALENCIAGA is located at 4400 Sharon Road SPACE P13, Charlotte, NC 28211, USA.
How can I contact BALENCIAGA?
You can reach BALENCIAGA by phone at +1 980-353-3490.
Which categories best describe BALENCIAGA?
BALENCIAGA is categorized as a Clothing Store, Fashion Accessories Store, and Shoe Store.
Does BALENCIAGA have an official website?
Yes, BALENCIAGA's official website is https://www.balenciaga.com/.
What nearby clothing stores can I visit when shopping at BALENCIAGA?
Nearby clothing stores include 7 For All Mankind, lululemon, St. John Boutique, LOFT, Emporio Armani, Louis Vuitton International, vineyard vines, Pure Charlotte, Burberry, and Tommy Bahama, providing a variety of fashion options.
Are there any nearby shoe stores close to BALENCIAGA?
Yes, nearby shoe stores include Intersport Rent and LOFT, where you can find additional footwear options.
Which nearby stores offer sportswear or activewear near BALENCIAGA?
You can visit lululemon and Lululemon Athletica nearby for sportswear and activewear options.
Are there any nearby dining options around BALENCIAGA?
Nearby dining options include Arthur's, which offers burgers and fast-food, perfect for a meal before or after your shopping trip.