BALENCIAGA

Reviews

• AA

  Amber Allen

  Dec 15, 2025
  1.0
  I had an extremely disappointing experience with Balenciaga’s in-store return policy and customer service. I purchased a pair of boots in store at full price. The item was not as represented and had clear quality issues. I contacted the store and Client Services promptly and provided documentation, expecting a reasonable resolution given the cost of the merchandise and Balenciaga’s positioning as a luxury brand. Instead, I was told that Balenciaga will only offer store credit for in-store purchases — even in cases involving defective or misrepresented items. No inspection-based exception, no meaningful attempt to resolve the issue, and no flexibility whatsoever. For a brand that charges premium prices, this rigid and dismissive approach to customer concerns is unacceptable. A policy that forces customers into store credit when the merchandise is flawed does not reflect “luxury” service or accountability. Buyers should be fully aware that once you purchase in store, Balenciaga will refuse a refund regardless of product issues. I would not purchase from this brand again.
• BG

  Bill Geyer

  Sep 11, 2025
  5.0
  They had my gothic earring which i have wanted for the better part of the last three years. Associate was super friendly!
• MC

  Maxwell Clark

  Jun 28, 2025
  1.0
  Arrived at 8:10 on Saturday and place was closed up. Hours obviously say they close at 9. No explanation. Employee looked right at me too.

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