Sunglass Hut

Reviews

• LC

  Lilian Casagrande

  Dec 2, 2025
  5.0
  I want to express my sincere appreciation for Liyah’s outstanding service during my recent purchase at Sunglass Hut in SouthPark Mall, Charlotte. Liyah was gentle, respectful, and extremely professional throughout the entire experience. Her courteous approach and attention to detail made the process smooth and enjoyable. It’s rare to encounter such a high level of professionalism combined with genuine kindness, and Liyah truly stood out. Thank you, Liyah, for making my shopping experience exceptional!
• KM

  King Me

  Sep 23, 2025
  1.0
  Complete waste of time. Horrible service.
• MC

  Malaika Noguera Cyrus

  May 19, 2025
  1.0
  Natalie, the store manager at Sunglass Hut in SouthPark Mall, should not be in a customer-facing role—let alone managing a store. Her behavior was unprofessional, condescending, and blatantly dismissive that I feel obligated to escalate this publicly. I purchased a pair of Prada sunglasses from the Sunglass Hut at SouthPark Mall in Charlotte, NC, as a birthday gift for my husband. The associate Amina was courteous, transparent, and helpful. She informed me that the sunglasses were the final display pair, had been tried on by multiple customers, and kindly offered a 15% discount. I also purchased the protection plan. Amina assured me that if the sunglasses weren’t suitable, I could return or exchange them. However, upon returning to the store, I experienced one of the most unprofessional customer interactions I have ever encountered. The store manager, Natalie, did not greet or acknowledge me, despite being present during the original transaction. Instead, she treated me with open hostility and indifference. She spent an inordinate amount of time inspecting the sunglasses and identified an almost invisible surface mark—clearly the result of the frames being on display and previously tried on. Despite the protection plan and my honesty about a minor case issue, she refused to honor the return or offer any meaningful resolution. Natalie’s attitude was unnecessarily condescending, cold, and rigid. Her behavior directly contradicts Sunglass Hut’s stated values of professionalism and customer service. In contrast, I was able to return the sunglasses at a different Sunglass Hut location without any issue, confirming that Natalie’s actions were not policy-based, but a reflection of poor judgment and a lack of customer service training.
• SP

  Stand Up For The People

  Dec 22, 2023
  1.0
  Agent answering phone as if they were at home. (Hello) not thank you for call sunglass Hut how can I help you
• JV

  Just another viewer

  Nov 22, 2019
  5.0
  Brendan is especially helpful finding me a right pair that actually fits my face!

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