Nordstrom SouthPark

Reviews

• AF

  A Filkoff

  3 days ago
  5.0
  Donna, my personal shopper was amazing today! Huge help!
• CC

  Cyndi

  Mar 13, 2026
  5.0
  Interested in a cheap pair of hideously uncomfortable jelly shoes? Yes, you could shop at Walmart and get their entire range of colors for $11 a pair, but you're better than that! Invest your money wisely into a single pair of the ugliest shoes you've ever seen for $700! These aren't just a pair of shoes, they're a future family heirloom. Your children, nay, your GRANDchildren, will thank you!
• KM

  K. Mallard

  Feb 26, 2026
  1.0
  What happened to Nordstrom SouthPark??? Every year their customer service and the caliber of the staff gets worse. Went in a few days ago, walked through the cosmetic department and not one associate asked if I needed assistance. I purchased an item and the employee that I asked if he could ring me up, interacted with me with the bare minimum even though I tried to be personable. Then I grabbed a coffee from the ebar and as always the whole staff seemed miserable. No smile, hardly a hello when taking your order. I always have excused them as I know that their job is difficult but truth is that the vibe at the ebar has been consistently blah. Nordstrom used to be famous for their high standards of customer service but not anymore. It’s very unpleasant shopping in a store and not feeling welcomed. I am in retail myself so maybe my expectations are different than the average shopper but regardless I have not had a good experience in this store for a long time now, I hope it turns around.
• AA

  Alla Alaverdyan

  Feb 23, 2026
  1.0
  This review is specifically for 2 employees at the perfume department. I wanted to purchase cologne for my husband. I had my toddler son with me who picked up a cologne out of curiosity and sprayed it. Erica and Jeremiah were so rude and reprimanded me. My son wasn’t misbehaving or doing anything inappropriate. He is a toddler and he just wanted to smell the cologne. Of course, I had to kindly tell him to not do it. And when I looked over Erica and Jeremiah both were whispering to each other while rolling their eyes. Very rude and unprofessional, and certainly not a behavior expected from a high-end store employees. I ended up purchasing three colognes totaling over $500 which I will probably end up returning because of their attitude now that I think about it. The employees’ overall attitude for the whole transaction was just extremely cold, rude, very unwelcoming with ZERO Customer Service skills, didn’t even ask me if I needed help with anything, I had to pick which colognes to buy. If the management is reading this, I would kindly ask that you please train your employees to be personable and smile at customers. After all they make commission off of our sales. Thank you.
• LG

  Liz Gee

  Feb 18, 2026
  2.0
  wasted more than 10 minutes in makeup waiting for one of the staff to just acknowledge me. Finally they spoke as if I’d appeared suddenly. They said they’d get someone. After another six minutes of wasted time I left. A good sales team would know how to handle multiple customers. I won’t waste my time there again - too many stores to choose from.

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