Michael Kors

Reviews

• CS

  Colby Sloan

  Dec 12, 2025
  1.0
  I entrusted my Michael Kors Collection handbag to the Charlotte, NC store for a handle repair, believing I was placing a luxury item in capable, professional hands. While the handles were technically repaired, I was disappointed to discover that additional damage occurred during the repair process, specifically in the area that would have had to be opened to access the handles. Although I acknowledge my own responsibility in leaving the bag at the store longer than intended due to travel, this does not negate the expectation that the repair work itself would be completed with care and properly sealed upon return. What was most concerning was the lack of accountability and customer care shown in-store. Rather than addressing the issue or offering a reasonable solution, I was advised to pay again to fix damage that occurred while the bag was under Michael Kors’ care. Luxury brands are built not only on product quality but on trust, craftsmanship, and service recovery when something goes wrong. Unfortunately, this experience did not reflect those standards. I hope this review encourages leadership to reassess how repair-related concerns are handled at this location.
• TT

  Tommy Tasca-Neidle

  Dec 7, 2025
  5.0
  Great bags for affordable sale prices
• DR

  Dana R

  Nov 24, 2025
  5.0
  Maleek is the BESTEST! He fixed the watch that the outlet store botched, then sized two new watches without trouble and without taking the paint off either of them as they were limited edition watches. He is sweet, kind, and helpful. He also helped me pick out a few new items that I didn't think I would like, but I did! He is a wonderful person to deal with and the two ladies that have been there with him when I've been there are also just wonderful! I cannot say enough about Maleek and his fellow coworkers at this store. Ya'll make a girl feel great!!! Thank you!!!
• MM

  Mihrap

  Nov 14, 2025
  5.0
  I had the BEST experience the other day when I went into this establishment. I had been shopping for a couple hours looking for a gift for a very special friend of mine and I was willing to spend quite a bit of money on this gift. Although price doesn’t matter when it’s the thought that counts. I know I’m ranting but stick with me, I do have a point I’m getting to. That being said, I had initially walked right passed this store because I knew it was going to be less than what I wanted to spend even though I love Michael Kors I was trying to make a “statement” if you will. However, after going to some of THEE name brand stores in that mall and feeling nothing but either cold shoulder or WAY too aggressive on trying to make a sale to get commission off of me, not listening to what I’m looking for but trying to shove the most expensive bag in my face. I felt none of the stores cared and I was getting very frustrated and I was about to give up when I passed Michael Kors again and said to myself, why not? What do I have to lose? Maybe I’ll find something she’ll love, who cares about the price tag? Lo and behold , I was greeted with a warm welcome by Ariana (the supervisor) and from start to finish she was nothing short of an absolute delight, met ALL my needs and went above and beyond. I walked out with 3 purses and a new pair of suede pumps and the biggest smile on my face because I got to buy not 1 but 2 purses for my dear friend, (which she absolutely LOVED btw) and I got to get a few things for me as well. The moral of the story is, this is a wonderful store to shop in and the staff is incredible. Ariana, and her team, Catherine and another delightful member (sorry I forgot their name) all were SO helpful and SO kind. It is so hard to find great customer service these days, so thank you guys for going above and beyond.
• AG

  A G

  Nov 9, 2025
  5.0
  Love the boutique feeling of the newer bags, and the women’s rtw they are focusing more on design than logos, I congratulate that route!

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