Business Details
About
Clothing StoreHugo Boss Fashions, Inc.
HUGO BOSS is one of the market leaders in the upper premium segment of the global apparel market. It focuses on developing and marketing of premium fashion and accessories for men and women. The fascinating brand world of HUGO BOSS comprises the collections of BOSS and HUGO. The brands cover a comprehensive product range encompassing modern apparel, elegant eveningwear and sportswear as well as shoes and leather accessories. Licensed fragrances, eyewear, watches, children’s fashion, home textiles and writing instruments round out the ranges. Visit us in Charlotte!
Location
Hours
Reviews
3.6
23 reviews
5 stars
14
4 stars0
3 stars
1
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1 star
7
- TSTej SavjaniJan 3, 20261.0One of the worst retail experiences I’ve ever had. I dealt directly with the store manager, which makes this even more unacceptable. On December 13, I paid in-store for an item that was not available. I was told it would be ordered and shipped to my home. Ten days later, nothing arrived. When I went back to the store on December 23, I was shocked to learn the item was never ordered at all—I was charged, given a receipt, and completely forgotten. The manager then promised she would source the item from another store and either ship it to me or have it ready for pickup. None of that happened. Follow-up calls led nowhere, no proactive updates were provided, and I had to repeatedly push just to get basic information. Eventually, it became clear that nothing was being managed, so I canceled the order and requested a refund. This was meant to be a birthday gift from my wife. I never received it. At the same time, I attempted to return an item purchased online. Despite BOSS clearly stating online purchases can be returned in-store, the manager refused to process the return properly. She took the item, claimed she would ship it using my label, provided no receipt or confirmation, and accepted zero responsibility. Weeks later, the return still shows no tracking updates. When I returned to the store to resolve this, the manager flatly refused to help, refused responsibility, and behaved as if she personally owned the brand and was doing me a favor by engaging at all. She ultimately walked away from the conversation. This is not a customer service issue—it is outright incompetence and unacceptable behavior from a store manager. No ownership, no accountability, no professionalism. Completely unacceptable for a brand at this price point.
- JJJMGStudioSep 16, 20251.0Worst customer service experience. I bought a shirt from them and always had a great experience, but they sold me a shirt with a stain on it which is fine but I sent them the return and they said they’re won’t accept it because it’s washed? I had all the information and it wasn’t washed. The store manager didn’t bother to help me and ended the call. What a great birthday present.
- HLHeloise LoganMay 10, 20235.02 dress shirts pricey but oh my goodness the texture the tailored fit .. Looked like a million bucks
- JLJeff LobmanSep 1, 20215.0Kelly and Anthony are great! always love coming in to see them and their great help!
Frequently Asked Questions About BOSS Store - Charlotte
What are the standard operating hours of BOSS Store - Charlotte during weekdays?
From Monday to Thursday, the BOSS Store - Charlotte is open from 10:00 AM to 8:00 PM.
What are the weekend hours for BOSS Store - Charlotte?
On Fridays and Saturdays, the store is open from 10:00 AM to 9:00 PM, and on Sundays, it operates from 11:00 AM to 7:00 PM.
Where is the BOSS Store - Charlotte located?
You can find the BOSS Store at 4400 Sharon Rd, Suite #L09, Charlotte, NC 28211, USA.
What type of products does BOSS Store - Charlotte offer?
BOSS Store offers premium fashion and accessories including modern apparel, eveningwear, sportswear, shoes, leather accessories, licensed fragrances, eyewear, watches, children’s fashion, home textiles, and writing instruments.
How can I contact the BOSS Store - Charlotte for inquiries?
You can reach them by phone at +1 980-580-4111 or visit their website at http://www.hugoboss.com/us.
Does BOSS Store - Charlotte have a social media presence?
Yes, they have a Facebook page accessible at https://www.facebook.com/103198032622124 under the handle HugoBossCharlotteNC5332.
What other shopping options are near the BOSS Store - Charlotte?
Nearby retail stores include Banana Republic, Urban Outfitters, Gap, Aldo, Ann Taylor, and Louis Vuitton, providing a variety of fashion and accessory choices.
Are there any dining options close to BOSS Store - Charlotte for a meal before or after shopping?
Yes, Chick-fil-A, Auntie Anne's, and Showmars are nearby fast food and restaurant options to enjoy a meal near the store.
What fitness or wellness stores are located near BOSS Store - Charlotte?
Peloton - Charlotte is a fitness equipment retailer nearby, and Dr. Musler & Associates offers optometrist services close to the store.
Which shopping centers or malls can I visit along with BOSS Store - Charlotte?
SouthPark shopping center, which includes a variety of fashion, gift shops, and boutiques like Neiman Marcus, is located nearby for a full shopping experience.