ALO

Reviews

• CS

  Courtney Smith

  5 days ago
  5.0
  GREAT SHOPPING EXPERIENCE. MY SON HAS ASPBERGERS AND WENT SOLO SO HE NEEDED ADDITIONAL HELP SHOPPING. LAUREN WAS SOOO HELPFUL AND PATIENT WITH HIM. THANKS LAUREN!!!
• JS

  JULIUS SMITH

  Jan 6, 2026
  2.0
  The good is the outfit came in a week. The bad is the quality of the clothes are poor. For $148 hoodie I expected it to be thicker. The threading is a mess. It giving Gilden hoodie vibes with there shiny logo attached to it.
• SM

  Sonia Manley

  Dec 21, 2025
  1.0
  I am extremely disappointed with my experience with this company. I ordered an item for my daughter on December 14, 2025, and although I received 2-day free shipping, the overall experience was unsatisfactory. As of December 21, 2025, I have yet to receive tracking details or shipment information, which has not allowed for the promised 2-day shipping (missing the mark by 5-days)! More than the failure to receive the item, I am disturbed by the deduction of $157.99 from my credit card on December 14, 2025, which coincidentally was the day I ordered the item. I recognize that this is a prevalent practice among companies, but the deduction of money, be it a credit/debit card should not take place until after the item(s) has shipped. Please note, that, my subsequent step after this review will be to get in contact with my credit card company to dispute this transaction along with the Better Business Bureau.
• ML

  Maria L

  Dec 13, 2025
  1.0
  I’ve been a loyal Alo customer for a long time and usually order online for home delivery. This time, I decided to place an online order and pick it up in store so I could visit the SouthPark location for the first time and see the new arrivals in person before purchasing more items. Unfortunately, the experience was very disappointing. The staff at the register were not welcoming at all. When I gave my name for the pickup, a blonde associate with short, shoulder-length hair came out with my order. There was no greeting, no smile, and no eye contact—she simply handed me the bag and walked away. Customer service is a big part of the in-store experience, especially for a premium brand like Alo. This interaction felt cold and unprofessional, and it honestly made me second-guess whether I want to continue supporting this brand in the future. A little kindness and basic courtesy go a long way.
• LL

  Linus

  Nov 29, 2025
  1.0
  The staff here is so rude just like other comments state. Went in today around 7pm and the employee greeting at the door stared me & my partner down with the nastiest look & proceeds to welcome everyone else behind us in. We were genuinely so confused. We go pick up our two orders and get in line to return one item and omg that really set off the cashier girl. We gave her the bag with the item and she snatched it and slammed it down on her side, when i say slammed i mean SLAMMED with anger lol. She says nothing the whole interaction just so mad and then she pulls out a he wrapping in the bag but she don’t just pulled it out, she RIPPED it in half after yanking it out. It was so unnecessary and passive aggressive. My partner and I were so confused because we were genuinely nice to her😭 Idk the whole thing makes me never wanna go back to ALO which tbh they’ll probably be happy

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