Madewell

Reviews

• BB

  Becca

  Jan 9, 2026
  1.0
  My husband and I went in the week before Christmas where at least 4 employees followed us around watching us shop without asking if we needed assistance. It’s already a smaller store, so the experience was incredibly bizarre. We’ve shopped Madewell for years and have never experienced anything so strange. We will definitely not be visiting this location again.
• MC

  Michele Cable

  Dec 4, 2025
  1.0
  Just went in to buy an expensive coat. Made the trip just for the purchase. Only one other customer in the store. 2 employees. Each of them walked past me multiple times. Didn’t offer assistance or acknowledge my presence. Shop at the Crabtree store where customer service has always been excellent or buy online.
• AP

  Allie Payne

  Sep 15, 2025
  4.0
  Always love Madewell, even if I don’t purchase a lot. Went in specifically to use a birthday reward, and found a cute top in their sale section. Annoyingly, they still had their “extra 40% off sale” signs up, even though at checkout they said that promotion had ended the day prior. I would have actually purchased more items had that sale (that was advertised) still been active. Otherwise, this location is in a really cool spot with other great shops, cute outdoor spaces, and restaurants/cafes/food trucks. Will come back just to visit the area!
• EG

  ESTHER GIAMBALVO

  Feb 4, 2025
  1.0
  Return policy is horrible. Holiday shopping should be an exception but the manager on duty said there was nothing she could do. Even with a receipt they would not offer a store credit. Will never shop @Madewell FENTON.
• EL

  Emily Lennon

  Jun 17, 2023
  5.0
  The store is beautiful and the staff are super kind and helpful! I’m so glad you’re here in Cary!

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