American Eagle

Reviews

• KO

  Kari O'Neill

  Jan 14, 2026
  5.0
  As much as we enjoy the clothing, it is the Customer Service I need to highlight. I have had multiple trips to the Saint John, NB location and both George and Logan keep me coming back. Not only have they both gone above and beyond to help us find the styles and sizes we need, but they are both incredibly friendly. They make me feel like I have my own personal shoppers (Insert Pretty Woman reference here). They have excellent sales skills without being pushy. Their employer is very lucky to have them.
• GF

  gloria Farren

  Sep 30, 2025
  5.0
  I would like to share that the lady called who I believe manages the store is has incredible customer service she'd worked with me to correct an issue from another store and gave me undivided attention and did everything she could possibly do to make my shopping experience better hats off to this employee she is one in a million I haven't had that kind of customer service in a long time
• TO

  Tara O'Neil

  Sep 27, 2025
  1.0
  I recently shopped at American Eagle and was quite disappointed with my experience. The store was messy and disorganized , making it difficult to navigate and find what I was looking for. The customer service was lacking; the staff seemed disinterested and unhelpful when I needed assistance. The manager seemed like she could care less to help her staff who needed simple answers. Additionally, I also noticed a limited selection of sizes, which is frustrating for those of us who don't fit into the standard sizing mode. The staff didn’t seem to have any knowledge on product and the store looked empty and a mess. I don’t know if new management took over or what the case may be , but it was never like this before . Overall, I expected better from a well-known company , I likely won't return anytime soon.
• MB

  Michelle Bennett

  Dec 4, 2021
  4.0
  I never leave reviews but this one is warrented, I Was super nervous as I had to return something ordered online (had never done that before) staff named Kristy was the best customer service rep going! As someone who spent many years in customer service, my standards are high and she hit every point! If you want good help ask for her. There was other staff but one of them was extremely rude, unhelpful and disorganized. She spent most of her time wandering around not really doing much like I watched her literally doing nothing while I folded clothes that were left everywhere! Kristy, I hope this gets back to you and I hope this reassures you that you are not full of yourself, just a great employee that should be valued and recognized.

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