American Eagle

Reviews

• PB

  Paul Brownlee

  2 days ago
  2.0
  I bought a few items, and came back to return a shirt that didn't fit. I had the card I used but not the receipt. The manager told me firmly "we can't do any returns without the receipt". So I went home, found the receipt and came back another day. To complete the return they asked for my name and address. I said I don't want to give my address. They insisted, "in case something goes wrong with the return". I guess the physical receipt and the card used isn't enough? Thankfully I had a rewards account they could link it to and complete the return. Seems a bit over the top for a simple return, not sure I'll be doing any more shopping there.
• SL

  Sarah Lutiger

  Jan 3, 2026
  2.0
  Appreciate that we have a store in Bozeman now, but the fact that we are unable to return clothing that my daughter got for Christmas that doesn’t fit her because it was a gift and we don’t have the original email feels archaic. We just went through the same thing at Anthropologie and they had absolutely no issue with us returning an item with just the packing slip. Get with the times!!
• BK

  Braxton Kent

  Nov 10, 2025
  5.0
  I had an absolutely amazing experience at American Eagle! From the moment I walked in, the atmosphere was welcoming and positive. Jon went above and beyond to make sure I found exactly what I needed — his customer service was great. He made the entire shopping experience enjoyable and effortless. I will be back!
• KG

  Kristian Gibson

  Nov 10, 2025
  5.0
  Went in looking for some jeans. The manager Jon was really helpful and showed me that they had gotten new loose and baggy fit jeans in. Also got a tote bag for a dollar when I checked out. Definitely going to come back soon.
• LL

  Locke023

  Nov 7, 2025
  1.0
  Can't believe how rude the staff is here. First they ignored us to finish on their cellphones, then wouldn't answer our questions and when we decided to give up and leave they visibility rolled their eyes as we left.