Sunglass Hut

Reviews

• RR

  Randy

  Apr 7, 2026
  1.0
  I had a very disappointing experience at the Sunglass Hut location. I came in to return a pair of sunglasses that I purchased in New York City. The purchase was around $600, and I had my receipt with me. The employee working at the time told me that I could not return the glasses there and that I had to take them back to the original store in NYC. That didn’t make sense to me since Sunglass Hut is a national retailer and returns should be handled across locations. After leaving that store, I went to the Sunglass Hut location and had a completely different experience. They processed my return immediately — no issues, no questions asked, and I received my full refund. This experience made it clear that the information I was given at the Southaven store was incorrect. For a company that sells premium products at high price points, customer service and accurate information should be consistent across locations. Unfortunately, the service at the Southaven location was disappointing and misleading
• SS

  Shayne

  Mar 30, 2026
  1.0
  They don’t have the manning to do prescription sunglasses orders on weekends….. but no indication of this service being unavailable until you’re excited at the register to purchase.
• NG

  Narasimham G

  Mar 23, 2026
  1.0
  The customer service is distasteful and bad, I have one question and the representative hung up the call on me.
• WR

  Willie Relliford

  Feb 17, 2026
  5.0
  Great service.
• KB

  Katelyn Booker

  Dec 28, 2025
  3.0
  The first worker was unable to properly help me. She had to call for assistance 3-4 times throughout the process of getting my Meta Glasses. She attempted to overcharge me multiple times until I corrected her. She argued with me about what I could get for my glasses. After completing the order, she stated it would take 10 days to receive the order, which would be the Monday before Christmas. Five days later, I called for any update due to my order number not working. I just wanted to make sure everything was going smoothly with my order. Before I could even ask my question, she told me not to call her again and if there was something to call about she would’ve called me. On day 10 (the day they were supposed to arrive: the Monday before Christmas), she called me saying they had never shipped, the order had been cancelled, and I had to come in store for a refund. Even though, I called the week prior for an update and she refused to give me one. I got a refund and proceeded to go to the next location within the mall and received help.

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