Brand Certified
JCPenney
4.1(1353 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
6620 Towne Center Loop, Southaven, MS
38671, United States
Certified by JCPenney • Mar 01, 2026
(662) 536-1428
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ms/southaven/clothing-stores-southaven-ms-2824.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Southaven, MS location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,353 reviews
5 stars
727
4 stars
320
3 stars
144
2 stars
66
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly during checkout and returns.
Long Wait Times
Numerous reviews mentioned long lines at checkout and curbside pickup, often due to insufficient staff.
Store Organization
Customers noted that the store was often disorganized and messy, making it difficult to find items.
Product Availability
Some customers expressed disappointment with the selection and availability of products compared to previous experiences.
Positive Experiences
Despite the issues, several customers praised specific employees for their helpfulness and noted good sales and deals.
- LHLatonnia HodgesFeb 25, 20265.0My sweetheart brought me a bracelet for Valentine's Day but we cannot do the clamp to undo it to put it on my arm went on the inside two ladies at the counter were so so nice They show me how to do it now I wear the bracelet everyday kudos to JCPenney's but awesome customer service 🌹🌹🌹🥰🌹🥰
- NLNatasha LinerFeb 8, 20261.0The salon workers always cancel the appointments. I need the salon manager to contact me. I visit too often for this bull. There is only 1 stylist there that I usually visit that never cancels. The rest are not reliable at all. I have been canceled on at least 3 times myself when I have had to pick a different style after arriving. They come late or wait until you arrive to cancel. The manager doesn’t take any responsibility or apologizes. I also take my sons there and they get canceled on as well. I need the manager to step in and fix the issue and start taking up their slack and not just look as if she doesn’t know what to do with her staff. Today I scheduled again with the same new person Genesis for my son only for her to call to cancel again. She call and canceled his appointment 3 weeks ago as well. I like the quiet environment and I like Annie but if I can’t get her it’s always an issue.
- ESELP SmothersDec 30, 20255.0Holiday clearance could be better but I love shopping here.
- AHAnnie HinesDec 30, 20255.0I just love JCP. Everyone is helpful. The clothes are just my budget and pretty.
- BJB JohnsonDec 29, 20253.0I'll leave 3 because of the sale online but you shouldn't offer curbside pickup if no one is going to do it. You might as well say you don't offer that here!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Southaven, MS?
JCPenney offers a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the operating hours for the JCPenney store in Southaven?
The store is open Monday to Thursday and Sunday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM.
Does JCPenney Southaven offer curbside pickup and in-store shopping?
Yes, JCPenney offers both curbside pickup and in-store shopping options at this location.
Which payment methods are accepted at JCPenney in Southaven?
They accept American Express, Check, Discover, MasterCard, and Visa as payment options.
Is the JCPenney Southaven store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
How can I shop online or download the JCPenney app for deals?
You can download the JCPenney app from the Apple App Store or shop online at https://www.jcpenney.com/ for top deals and coupons.
What are some nearby stores where I can continue my shopping around JCPenney?
Nearby you can find Kay Jewelers for jewelry shopping, Finish Line for shoes, Maurices for women's clothing, and District Clothing for men's and women's apparel.
Are there any family-friendly locations near JCPenney in Southaven?
Yes, nearby attractions include Jumpin’ Jellybeans Southaven amusement park and Urban Air Trampoline and Adventure Park, great for families.
Where can I find dining options close to the JCPenney Southaven store?
Nearby dining options include Naru Japanese Restaurant which offers sushi and Japanese cuisine.
Is there parking available and how can I contact JCPenney Southaven?
The store is located at Southaven Towne Center with accessible parking. You can contact them at +1 662-536-1428 for inquiries.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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