Madewell

Reviews

• LL

  Lori

  Nov 9, 2025
  1.0
  Visited Friday, Nov 7th to buy jeans after spending $400 at J.Crew for work. I’m between sizes (curvy vs. regular) and nothing fits like it used to since lifting weights. Tried several pairs—even curvy- none quite right. A sales associate in a fringe jacket “helped” — she grabbed a few pairs, but one was three sizes smaller than I asked for. As I went back into the fitting room for a second time, she said, “Round two, huh?” Came out with two pairs I was considering. She found different sizes, then asked if I wanted to “take them home to try on.” I said I live an hour away. Her reply: “So no then?” I asked another associate to hold the jeans while I decided paying full-price for jeans that still had waist gapping. As I left, the fringe-jacket associate went to the counter and started talking about me to staff. Every item I tried on was either re-hung or folded neatly on the chair — I worked retail before becoming a Nurse Practitioner, so I know firsthand how chaotic fitting rooms can get. Madewell’s brand is built on inclusion, confidence, and helping every customer find their perfect fit — values I’ve always appreciated. Unfortunately, this experience didn’t reflect that at all. I left feeling uncomfortable and unwelcome instead of supported.
• FH

  Farrah H

  Nov 1, 2019
  5.0
  Great experience..such a nice group of ladies. I must say I haven't always the best experience here ...but today was so pleasant. The girls answered my questions, made suggestions and made me feel welcomed. I will definitely go back. OH...and I love my 10 inch tencil button fly jeans