JCPenney

4.1
1776 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our St. Louis, MO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
100 S County Center Way, St. Louis, MO
63129, United States

Hours

Reviews

4.1
1,776 reviews
5 stars
911
4 stars
441
3 stars
228
2 stars
80
1 star
116

What are people saying?

AI-generated from recent customer reviews

Staffing Issues

Customers frequently noted a lack of staff, leading to long wait times and poor service experiences.

Customer Service

While some employees received praise for their helpfulness, others were reported as rude or unhelpful, particularly in management roles.

Store Condition

The store was described as needing maintenance, with issues like dirty fitting rooms and disorganized merchandise.

Product Availability

Customers expressed frustration over limited in-store inventory and inconsistencies with online pricing and availability.

Sales and Deals

Many shoppers appreciated the sales and discounts available, highlighting good deals on clothing and other items.
  • SJ
    Scott Jackson
    2 days ago
    4.0
    Very well kept store. Store staff helpful to find dress clothes for church.
  • DP
    Dan Parish
    3 days ago
    4.0
    Nice clothes at a reasonable price
  • LL
    linda lenzner
    Dec 25, 2025
    2.0
    They lacked workers and only had 2 areas you could check out for the whole store. The lines were so long, people were just setting their items down and leaving.
  • BK
    B King
    Dec 12, 2025
    3.0
    Made a visit to JCPenney in south county center to check on a few items . Lots of Christmas shoppers were out .
  • BG
    Ben G
    Nov 28, 2025
    4.0
    I stopped in to pickup an online order. And what luck, their register system went down while I was in line, on the day after Thanksgiving. After realizing my day could be worse I ran some other errands. I came back about 2 hours later. Registers are still down. But now they had a list of online orders printed and were gathering orders as well as they could. Thank you to Donna for going the extra mile to gather my order and prevent a third trip. Sure its annoying and out of my way but worse things could happen.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in St. Louis?

You can find a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for the St. Louis JCPenney location?

The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.