Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Rolla, MO location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Many customers praised the friendly and helpful staff, although some reported negative experiences with specific employees.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a pleasant shopping experience.
Product Selection
While some customers appreciated the variety and quality of products, others noted limited inventory and selection, particularly for specific sizes.
Pricing and Sales
Customers enjoyed the sales and deals available, but some expressed concerns about high prices and perceived value.
Hair Salon Experience
Feedback on the hair salon was mixed, with some customers having excellent experiences while others reported dissatisfaction with services.
GO
Gramma of3 O
Nov 8, 2025
2.0
good selection of stuff, had coupons, clean.But 1 man working there would not leave me alone.. asked to many questions when i was trying to shop seamed like he was staring at my purse alot in my cart.. jcpennys u need to train workers to be MORE WELCOMING!!!! almost got the card but not if this is how PAYING CUSTOMERS are treated!!!!?
DK
David Keller
Nov 6, 2025
5.0
Pleasant, helpful staff.
Store was very clean
ML
Max L
Oct 27, 2025
1.0
1st time shopper at this location and was not impressed by the staff — Jeremy followed me around the store and watched me so closely, I couldn’t even enjoy my shopping trip and left without buying anything. I’m not sure if he thought I was shoplifting maybe because I hadn’t been in before and he didn’t know me?? I don’t know, but he made a big show of talking over his walkie and going out of his way to make a lot of eye contact — again, not sure if it was just because he hadn’t seen me in before, but I think he was trying to intimidate me so I would leave … even though I had heard wonderful things about this location and was looking forward to opening a card and shopping … Will not be back because of him, and because of how bad I felt after leaving, I will be finding the number to leave a complaint with the corporate JCPenney. I’ll just try shopping at Kohls.
MS
Marilyn Sands
Aug 25, 2025
4.0
I got some amazing deals on bedding.
GK
Garden King
Aug 19, 2025
5.0
These pants are stupid I love them. Highly recommended you should buy pants here.